Client Servicing Executive Junior
Kota Damansara, Malaysia
Job Description
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You will work with the Education team and its brands \xe2\x80\x93 Afterschool.my and Schooladvisor.my. Your primary objective is to build and maintain positive relationships with existing clients and manage ongoing campaigns, working towards renewals and/or upselling of services provided. You will report to the Team Lead - Client Servicing. Your role and responsibilities are detailed as follows;
1.Client Onboarding
; Requirements: -
1.Client Onboarding
- Attend Internal Meeting with Sales Team to familiarise yourself with the package signed by the client.
- Attend Onboarding Meeting with the Sales Team and Client
- Reconfirm Package signed by client and highlight the materials required from client.
- To discuss clients pain points and USP to develop a suitable branded content.
- Highlight the KPI we will be working towards
- Highlight other opportunities client can utilise with Afterschool.my/SchoolAdvisor.my
- You will be in charge of setting up the Branding Campaign and Branded Content for client (upon obtaining materials from them) in Afterschool.my and Schooladvisor.my. This will require you to master the respective CMS/DMS.
- To Manage and Monitor Branding Campaign and Lead Generation deliverables are achieving its KPI.
- Ensuring all advertisements are running without glitch on the portal and achieves KPI.
- Ensuring featured listing settings are showing all active campaigns.
- Liaise with Content Team to generate Branded Content as per clients requirement during onboarding
- Ensure Branded content are achieving its KPI.
- Monitoring number of leads accumulated by clients are moving towards KPI.
- Monitoring number of leads accumulated by non-advertisers, which can be potential clients.
- Email summary of leads accumulated for the week to clients every Friday.
- Performance Reports must be given to the client on a monthly basis. To master Google Analytics in order to provide learnings in the report.
- Calling for Monthly Client Meeting and Sending M.O.M to clients after every meeting
- Provide Sales TWO MONTHS NOTICE before end of campaign to start talk on renewal
- To provide suggestions on what to upsell to client based on learnings in teh campaign reports.
; Requirements: -
- FRESH GRADUATES who want to learn about Digital marketing are encouraged to apply
- Diploma/Degree in Communication, Journalism, Advertising, Marketing or another related field from a recognized University.
- Has great PR and Communication Skills
- Must have a good command of English and Bahasa Malaysia
- Must have strong writing and editing skills
- Must be analytical and meticulous
- Understanding of relevant media laws and ethics
- Strong organizational and project management skills
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Job Detail
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Job IdJD915532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKota Damansara, Malaysia
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EducationNot mentioned