Job Description

Mohon
Penerangan Kerja
Kelayakan
We are looking for a warm, service-oriented Client Success Executive to handle daily customer interactions and support for our beauty and aesthetic clientele in Singapore. You'll be the voice and heart of our brand - engaging customers through WhatsApp, social media, and calls with professionalism, care, and confidence.
What We're Looking For:

• Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients.
• Pleasant and confident communication skills, with a clear and engaging voice.
• Excellent interpersonal, empathy, and problem-solving abilities.
• Prior experience in customer service, online chat support, or client coordination preferred.
• Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience.
• Passion for beauty, aesthetics, and wellness is an advantage.

Tanggungjawab

• Handle inbound customer inquiries via WhatsApp, social media, and calls (~100 texts per day).
• Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments.
• Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction.
• Coordinate with internal teams to ensure smooth customer experience and resolution of issues
• Maintain detailed records of customer interactions and feedback in the CRM system.
• Support ad-hoc administrative or coordination tasks related to customer engagement.

Manfaat
Job Details:

• Fully remote (work from the comfort of your own home!)
• Monday to Friday - 9am to 8pm
• Saturday - 10am to 7pm
• Sunday is a rest day
• Public holidays are based off the Singapore calendar.

Perks & Benefits

• Open culture
• Personal development opportunities
• Remote work flexibility

Manfaat tambahan

• Performance Bonus
• Work from Home
• 5 Working Days

Kemahiran
Communication Skills Sales Customer Retention Client Relationship Management Writing Problem Solving Account Management
Peringatan Penting
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Skills Required