Client Success Specialist

Petaling Jaya, Selangor, Malaysia

Job Description


We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.#Google Premier Partner#Meta Business PartnersLet's look at your roles:Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.Responsible in Project Management for Web Development, Landing Page Development, Banner Design.Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company's products and services.Responsible to work closely with all relevant departments in understanding and communicating effectively on clients' needs in devising a campaign that meets the clientxe2x80x99s brief and budget.Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed.Responsible to review, analyze and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators.Some of the good stuff:

  • Flexible Working Hours (come in latest by 10am) - we understand the traffic condition nowadays
  • Work from Office & Home (Hybrid) - we like to balance remote time with time in the office collaborating
  • 2-weeks Work-from-anywhere - Sometimes the unexpected happens in your life and you need some flexible time
  • In-depth Training by our experience Manager
  • Mobile & Internet Allowance
  • Laptop Allowance
  • Parking Assistance
  • LOCUS-T Care
  • Birthday Leave
  • Maternity & Paternity Leave, for you to take care of the newest member of your family
  • Marriage Leave, Replacement Leave, Time-Off
  • Long Service Award - Recognition and monetary
  • Engagement Activities
  • Monthly & Quarterly Reward
  • A fun work culture where we value your work and our clientxe2x80x99s business
**There are many more other good stuffs to be shared. As our Managing Director always said, xe2x80x9cWe Grow Together and Together Everyone Achieve More!xe2x80x9dDesired Education & Experience:
  • Bachelor's Degree in Business, Marketing, Administration or any other related field or Diploma with at least 3 years experience in Client Servicing.
  • Added Advantage if work experience in similar industry.
  • Experience in Project Management with great attention to detail.
  • Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve.
  • Knowledge of current marketing and advertising trends and best practices.
  • Ability to meet deadlines and an outstanding time management skill.
  • Excellent presentation skills with strong communication and interpersonal skills.
  • Proficient in Microsoft Office applications.
  • Demonstrable business acumen and a deep understanding of business processes.
  • Protects the Organization's values by keeping information confidential.
  • Good command in English and Bahasa Malaysia. Mandarin is required to handle our Clients.
Apply For This JobFull Name*Contact No*A valid phone number is required.Email*A valid email address is required.Attach Resume*SubmitPARTNERLOCUS-TDIGITAL SOLUTIONSQUICK LINKSFOLLOW USSUPPORTCustomer CareTechnical Support AssistanceOperating Hour9.00am xe2x80x93 6.00pm, Mon xe2x80x93 FriHEADQUARTERSLOCUS-T Sdn BhdLevel 2, Menara Access World,No.1, Jalan 19/3,46300 Petaling Jaya, Selangor.Tel: /PENANG BRANCHLOCUS-T Sdn BhdUnit 1.01, Ground Floor, Menara Boustead,39, Jalan Sultan Ahmad Shah,10050 George Town, Penang.Tel:Copyright xc2xa9 2024 LOCUS-T SDN BHD. Reg No. 201801005797. All rights reserved.

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Job Detail

  • Job Id
    JD1078721
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned