Job Description

Key Responsibilities:

Client Success (50%)

Manage day-to-day operations of assigned client accounts, ensuring smoothonboarding, implementation, and engagement. Coordinate campaign launches and reward catalogue updates by liaising with internalteams (Partnerships, Ops, Tech). Track and report on key performance metrics, preparing regular updates andrecommendations for clients. Support CSMs with account-related tasks such as data requests, presentations, andinternal follow-ups. Provide insights from platform data to improve engagement and client outcomes.
Customer Support (50%)

Serve as the first line of support for users and clients via email and chat, responding promptly and accurately to queries. Meet SLA targets, maintain response accuracy, and ensure a consistently high customer satisfaction (CSAT) score. Escalate complex issues to relevant teams while maintaining proactive client communication. Identify recurring support issues and work with Ops and Tech to propose process improvements or self-service solutions. Contribute to the creation and maintenance of help articles, FAQs, and supportdocumentation.
What Makes You a Great Fit

2-3 years of experience in client success, account coordination, customer support, or a similar client-facing role.

Strong written and verbal communication skills -- able to communicate clearly and professionally across email, chat, and meetings.

Hands-on, proactive, and detail-oriented with excellent time management skills.

Data-literate: comfortable working with reports, Excel, and basic analytics to support client conversations.

A problem-solver who thrives in fast-paced, dynamic environments and enjoys collaborating with cross-functional teams.

Comfortable with frontline support work and motivated by delivering great service experiences daily.
Core Skills & Attributes

Clear, empathetic, and professional communicator.

Strong organizational skills with the ability to manage multiple tasks simultaneously.

Analytical mindset with an eye for detail and quality.

Resilient, resourceful, and solution focused.

Adaptable to changing priorities and able to work independently.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Application Question(s):

Expected Salary:
Experience:

Client management: 2 years (Preferred)
Work Location: In person