Job Description

Client Support Associate (Hindi Speaker)

We are looking for

Client Support Associate - Hindi Speaker

in our Malaysia / Singapore based company. We are looking for an energetic

Client Support Associate (Hindi Speakers)

to develop and coordinate to our clients.

Designation: Client Support Associate - Hindi Speaker

Qualification:

Diploma / Any UG / PG / Engineering graduates

Gender:

Male / Female Candidates

Experience:

2 years of customer service experience

Job Location:

Kuala Lumpur, Malaysia

Job Type:

Full Time | Day Shift | Permanent Job

Working time:

Monday to Friday - Regular Shift: 8:00 AM - 5:00 PM / Early Morning Shift: 6:00 AM - 3:00 PM / Afternoon Shift: 1:00 PM - 10:00 PM

Week Off:

Saturday & Sunday

Responsibilities

:

Manage client interactions through chats, emails, and phone calls effectively and professionally. Identify and assess customers' needs to ensure high satisfaction. Respond to inquiries from new leads and existing clients via phone, chat, and email. Provide timely and accurate support within the designated service level. Maintain detailed and accurate records of all communications in the CRM
system.

Liaise with other departments to resolve client issues that require further
investigation.

Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction. Adhere to standard operating procedures and protocols. Proactively stay informed about financial markets, the FX/CFD industry, and new platforms/products. Collaborate with the support team to optimize time, resources, and client
feedback management.

Consistently meet or exceed departmental and individual performance targets. Adapt quickly to changing workflows, technologies, and business needs.

Skills:

Strong verbal and written communication skills in Hindi and English is essential. Strong critical thinking and problem-solving abilities. Proficiency in Microsoft Office applications. Ability to work well under pressure in a fast-paced environment. Eagerness to learn about financial markets, the CFD industry, and Taurex platforms. Open-minded, collaborative, and committed to long-term career growth and professional development.

Benefits:

15+ days annual leave (incl. birthday leave!) Medical & insurance Monthly parking fully covered Work-from-anywhere flexibility (up to 4 weeks/year) Learning & development access - grow at your own pace Free team lunches, stocked pantry, and regular social events Employee referral bonuses - bring in talent, get rewarded!
Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

Additional leave Cell phone reimbursement Flexible schedule Free parking Health insurance Maternity leave Parental leave * Professional development