Job Description

2.0

Knowledge & Skills

Manage inbound calls, live chats, and email inquiries from customers regarding product details, order updates, returns, and other related questions. Deliver accurate and timely support to ensure high customer satisfaction and retention. Address and resolve customer complaints promptly and professionally, escalating more complex cases to the relevant teams when required. Accurately process orders, exchanges, and returns in the system while maintaining detailed records of all customer interactions and transactions. Stay well-informed on product updates, promotions, and company policies to provide effective assistance and support brand loyalty. Work collaboratively with team members and other departments to resolve customer concerns and enhance the overall customer experience. Meet or exceed service level agreements (SLAs) and performance targets set by the department. Maintain a positive, courteous, and professional attitude during all customer interactions, consistently representing the brand well.

3.0 Qualification and Background Requirements

Previous experience in customer service, preferably within the e-commerce industry. Excellent verbal and written communication skills, with the ability to clearly convey information and resolve issues effectively. Strong interpersonal skills and a customer-focused mindset, with a genuine commitment to providing outstanding service. Ability to multitask and perform efficiently in a fast-paced environment while handling multiple inquiries at once. Proficiency in customer service software, live chat tools, and email platforms. Willingness to work on public holidays and weekends, especially during peak periods or promotional campaigns, to support customer demand.

4.0 Benefits

Medical coverage

provided Opportunities for

career growth and professional development

Annual health screening

at no cost Eligibility for

car insurance and road tax renewal discounts

Comprehensive training

and continuous support

Working Hours:

Monday to Friday, 8:30 AM to 5:30 PM

Work Location:

KL Trillion, Jalan Tun Razak, Kuala Lumpur

5.0 Additional Information

Attributes

Ability to perform well under pressure Adaptable to change and new environments Proactive and inquisitive in exploring the best methods and solutions Capable of working independently with sound judgment Strong time-management skills Eagerness to learn and grow Forward-thinking mindset, consistently seeking ways to enhance current processes
Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person