Canaan Communication & Technologies Sdn Bhd
Roles: Review and moderate user generated content, including product listings, images, descriptions, reviews, and comments. Ensure all content complies with company policies, safety guidelines, and regional legal requirements. Identify and remove fraudulent, misleading, inappropriate, or harmful content. Evaluate product listings…
Key Responsibilities: Quality Monitoring & Auditing Conduct regular quality checks on tasks completed by operational teams (e.g., content moderation, customer support, seller operations). Audit product listings, customer interactions, and seller communications to ensure compliance with platform policies. Evaluate accuracy, completeness,…
Key Responsibilities: Team Management & Leadership Lead, coach, and motivate a team of associates (e.g., content moderators, customer service agents, operations staff). Conduct regular team meetings, performance reviews, and coaching sessions. Provide guidance, support, and feedback to enhance team productivity…
1. Leadership & Team Performance Lead a mature, multi channel e commerce customer service team, driving productivity, quality, speed and engagement. Develop and execute retention strategies to keep attrition low while maintaining team morale. Create a culture that values customer…
Key Responsibilities: Conduct onboarding and training sessions for new hires. Develop, update, and maintain training materials, modules, and manuals. Monitor trainee progress through assessments, quizzes, and evaluations. Provide constructive feedback and coaching to improve performance. Collaborate with team leaders and…
Roles: Oversee day to day workforce management real time analysis operations across multiple locations Ensure optimal staffing levels through operational schedule adherence and real time management. Collaborate with WFM schedulers, data analysts, and operations managers to align headcount plans with…
Job Responsibilities: Handle customer enquiries by managing calls, emails and chats. Serve our customers’ needs and attend to all requests promptly, accurately and professionally. Meet service level targets by achieving both service and productivity level KPIs. Ensure that all calls,…
WE ARE HIRING! Responsibilities: Conducting KYC and CDD reviews of newly onboarded and existing customers and research, organising, filing and documenting the outcomes of the reviews. Day to day activities pertaining to the Bank’s KYC processes for ongoing and enhanced…
Role Summary The Assistant Manager, Operations plays a pivotal role in managing day to day contact center operations, ensuring performance excellence, adherence to KPIs/SLAs, and maintaining high quality service delivery. The role acts as a bridge between frontline agents, team…
Key Responsibilities: Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. Monitor and analyse team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. Provide coaching, mentoring,…
2.0 Job Description Knowledge & Skills Manage inbound calls, live chats, and email inquiries from customers regarding product details, order updates, returns, and other related questions. Deliver accurate and timely support to ensure high customer satisfaction and retention. Address and…
Responsibilities Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations. To monitor real time queues and identify high risk transactions within the customers portfolio. Resolve queued transactions within the…
Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it…
Key Responsibilities: Develop and implement social media strategies for multiple brands to grow awareness, engagement, and leads. Plan, create, and publish high quality posts, videos, and updates for Facebook, TikTok, and YouTube. Design visuals and short videos using AI tools…
Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013, AMLATFPUAA 2001,…
To provide comprehensive information and solutions to customers about the product and service. Job Responsibilities: Handle customer enquiries by managing calls, emails and chats. Serve our customers’ needs and attend to all requests promptly, accurately and professionally. Meet service level…
WE ARE HIRING! Responsibilities: Be our analyst in our Lending Operations. Ensure day to day operations comply with the regulatory and internal requirements. Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement…
WE ARE HIRING! Job Description: Responsible for overseeing the entire client onboarding process, ensuring that all new clients are properly vetted. This role involves managing the daily payment operations, which includes processing transactions, handling exceptions, and resolving any payment related…
WE ARE HIRING! Job Description: Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries. Deliver timely and accurate support to ensure customer satisfaction and retention. Resolve customer complaints professionally, escalating complex…
Responsibilities Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations. To monitor real time queues and identify high risk transactions within the customers portfolio. Resolve queued transactions within the…
Job description: Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers…
Job Responsibilities 1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards.…
We are hiring !! Responsibilities 1. Helpdesk Service Delivery Responsible for analysing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations. Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.…
Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013, AMLATFPUAA 2001,…
WE ARE HIRING! Job Description: Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries. Deliver timely and accurate support to ensure customer satisfaction and retention. Resolve customer complaints professionally, escalating complex…
Job description: Responsibilities Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations. To monitor real time queues and identify high risk transactions within the customers portfolio. Resolve queued transactions…
Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it…
Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013, AMLATFPUAA 2001,…
Job Responsibilities 1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards.…
We are hiring !! Responsibilities 1. Helpdesk Service Delivery Responsible for analysing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations. Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.…
Job Summary: We are seeking a proactive and enthusiastic Customer Service Executive (Mandarin Speaker) with a solid background in customer support. In this role, you will be responsible for handling both incoming and outgoing communications, ensuring customers receive accurate information…
Knowledge & Skills Oversee day to day workforce management real time analysis operations across multiple locations Ensure optimal staffing levels through operational schedule adherence and real time management. Collaborate with WFM schedulers, data analysts, and operations managers to align headcount…
Role Summary The Assistant Manager, Operations plays a pivotal role in managing day to day contact center operations, ensuring performance excellence, adherence to KPIs/SLAs, and maintaining high quality service delivery. The role acts as a bridge between frontline agents, team…
The Position: To provide comprehensive information and solutions to customers about the product and service. Job Responsibilities: Handle customer enquiries by managing calls, emails and chats. Serve our customers’ needs and attend to all requests promptly, accurately and professionally. Meet…
Job Responsibilities 1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards.…
We are hiring !! Responsibilities 1. Helpdesk Service Delivery Responsible for analysing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations. Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.…
Job description: Roles and Responsibilities Be our subject expert in our Card Operations. Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most. Use advanced data analytics to explore…
Responsibilities Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations. To monitor real time queues and identify high risk transactions within the customers portfolio. Resolve queued transactions within the…
Job description: Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers…
Job description: Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013,…
Job Description Responsibilities Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations. To monitor real time queues and identify high risk transactions within the customers portfolio. Resolve queued transactions…
Job description: Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers…
Job description: Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013,…
We are seeking a motivated and tech savvy NOC Intern to join our Network Operation Center (NOC) team. This internship provides hands on experience in monitoring and supporting network infrastructure, troubleshooting IT related issues, and ensuring the seamless operation of…
Job description: Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers…
As a IT INTERN, your primary responsibility will be to provide technical support and monitoring services to ensure the smooth functioning of the company's IT infrastructure. Some of your key duties and responsibilities will include: 1. Monitoring network devices, systems,…
We are hiring !! Responsibilities 1. Helpdesk Service Delivery Responsible for analysing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations. Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.…
Job Responsibilities 1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards.…
Job description: Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013,…
The Position: To provide comprehensive information and solutions to customers about the product and service. Job Responsibilities: Handle customer enquiries by managing calls, emails and chats. Serve our customers’ needs and attend to all requests promptly, accurately and professionally. Meet…
Job Description Responsibilities Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations. To monitor real time queues and identify high risk transactions within the customers portfolio. Resolve queued transactions…
Responsibilities Be our subject expert in our Card Operations. Ensure day to day operations comply with the regulatory and internal requirements. Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it…
Role: ? Receive, log, and triage legal requests (e.g. investigation letters, orders, MACC, PDRM, BNM inquiries) in accordance with internal protocols and timelines. ? Assess legal validity and ensure requests comply with relevant Malaysian laws (e.g. FSA 2013, AMLATFPUAA 2001,…
Job description: Key Responsibilities Handle inbound calls, live chats, and emails to support customers with product information, order tracking, returns, and general inquiries. Provide prompt and accurate assistance to ensure customer satisfaction and loyalty. Address and resolve customer complaints in…
Job description: We are hiring !! Responsibilities 1. Helpdesk Service Delivery •Responsible for analysing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations. •Establish and maintain a knowledge base to ensure structured reference for future…
We are hiring !! Responsibilities 1. Helpdesk Service Delivery •Responsible for analysing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations. •Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.…
Job Responsibilities 1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards.…
About the Role We are seeking a proactive, customer focused Client Engagement Specialist to join our growing team. In this role, you will be responsible for building and maintaining strong relationships with our clients in the Singapore market, ensuring they…
About the Role We are seeking a proactive, customer focused Client Engagement Specialist to join our growing team. In this role, you will be responsible for building and maintaining strong relationships with our clients in the Singapore market, ensuring they…
1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards. Coordinate with…
Job Responsibilities 1. Administrative Services & Facility Management Manage day to day administrative operations in Malaysia, including welcoming visitors, responding to employee service requests, and supervising cleaning services to maintain a professional environment. Ensure physical security compliance with ISO27001 standards.…
Job description: Key Responsibilities Handle inbound calls, live chats, and emails to support customers with product information, order tracking, returns, and general inquiries. Provide prompt and accurate assistance to ensure customer satisfaction and loyalty. Address and resolve customer complaints in…
Key Responsibilities Handle inbound calls, live chats, and emails to support customers with product details, order status, returns, and inquiries. Provide timely and accurate assistance to ensure customer satisfaction and retention. Resolve customer complaints in a professional manner, escalating complex…
Key Responsibilities Handle inbound calls, live chats, and emails to support customers with product details, order status, returns, and inquiries. Provide timely and accurate assistance to ensure customer satisfaction and retention. Resolve customer complaints in a professional manner, escalating complex…
Job Summary: We are looking for a highly motivated Training & Quality Specialist to support our BPO operations by enhancing agent performance through effective training programs and robust quality assurance practices. The ideal candidate will be responsible for facilitating employee…
Job Description – HR Recruitment Intern Position: HR Recruitment Intern Location: KL Trillion, 338, Jln Tun Razak, Kampung Datuk Keramat, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur Duration: 3–6 months Department: Human Resources About the Role We are seeking…
Customer Engagement Specialist – Job Description Position Summary: As a Customer Engagement Specialist, you will serve as the primary point of contact between our company and our customers. Your role is to foster meaningful relationships, ensure satisfaction, and proactively engage…
Job Summary: We are seeking a Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing excellent service across multiple communication channels (phone, email, chat, or in person). This…
Immediate Hiring : Banking Industry We are seeking enthusiastic and dedicated individuals to join our team in the banking sector. If you are passionate about delivering excellent customer service, we’d love to hear from you. Key Responsibilities Respond to customer…
Job description: Immediate Hiring Banking Industry Key Responsibilities: Handle customer inquiries via email, phone & chat Assist with orders, returns, and refunds Resolve issues promptly & professionally Provide accurate product & policy info Maintain records & follow up on cases…
· Must be an excellent native Mandarin speaker, verbal and written communication skills in both English and Mandarin, with an emphasis on understanding regional expressions and business etiquette. · Design, develop and maintain Android applications. · Involved in the entire…