Job Description

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society\'s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you\'ll do

The Client To Cash - Front Office (CTC_FO) team performs business critical client-facing processes for Deloitte engagement teams including billing, collections, and client engagement support. The team bill more than $2B per period. The CTC-FO team leverages advanced tools and BOTs to help drive process quality and efficiency. The team works closely with the member firm business to ensure our service aligns to their go-to-market strategy. As a manager in our organization, you will be responsible for team members and processes within the CTC-FO organization. You will be responsible for quality service delivery to our clients, the development of our staff, and the effectiveness and efficiency of our processes. Additionally, you will be responsible for the following:

• Ensure Industry best practices, innovation, and automation are in place to make application occur in the most efficient and accurate way.
• Ensure effective internal controls in place and reviews are conducted as required.
• Ensure processes within your area of responsibility are delivered with superior quality, efficiency, and adhere to GFS global standard processes.
• Perform various ad hoc analysis as required
• Guide and manage direct reports providing daily operational support, performance monitoring, and career development.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Minimum of overall 8-10 years of experience working in a large corporate and with international clients
• Should be currently in the role of an Assistant Manager with 1 to 3 years of experience in people management
• Excellent written and oral communication skills
• Project management skills is a plus
• Ability to build rapport with key stakeholders - internally and externally
• Good organization skills
• Demonstrate initiative, follow-through and problem solving ability
• Quality and deadline driven
• Ability to work in a fast-paced environment
• Team player with energy and enthusiasm
• Advanced to Mastery skills in Microsoft Word, Excel, PowerPoint and Outlook

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm\'s business contact number or business email address.

Requisition ID: 99836

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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