Job Description

1. Key Responsibilities

A. Patient Registration & Front Desk Duties

Greet and register patients upon arrival. Manage appointment scheduling and walk-in patients. Update and maintain patient records in clinic management system. Handle phone calls, enquiries, and appointment confirmations. Assist with billing, payment collection, and issuance of receipts.

B. Clinical & Nursing Support

Assist doctors during minor procedures. Ensure proper handling of medical equipment and supplies.

C. Medication & Pharmacy Support

Dispense medications as prescribed by the doctor. Provide basic medication instructions as guided by the GP. Maintain medication inventory and ensure proper storage. Check expiry dates and restock items when necessary.

D. Administrative Duties

Maintain cleanliness and orderliness of the clinic environment. Support daily operational tasks and reporting.

E. Clinic Operations & Infection Control

Ensure compliance with clinic SOPs and regulatory guidelines. Assist with cleaning and sterilizing medical instruments. Support waste disposal management according to clinical waste protocols. Ensure waiting area and consultation rooms are hygienic and presentable.

2. Qualifications & Requirements

Minimum Requirements

SPM or equivalent. Good communication in Bahasa Malaysia and English. Basic computer literacy. Friendly, patient-focused, organized, and able to multitask.

Preferred (but not mandatory)

Experience working in a clinic, hospital, or healthcare environment.

3. Working Conditions

Shift-based work (including weekends/public holidays depending on clinic). Fast-paced environment with continuous patient flow. Ability to stand for long periods.

4. Competencies

Customer service orientation Teamwork and communication Professionalism and confidentiality Basic clinical competency (training provided) Ability to handle stressful situations
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person