Cloud Engineer - Customer Success Wavelet Solutions Sdn Bhd has an opening for Cloud Engineer - Customer Success personnel that has a background in accounting and has good communication skills. This position would primarily be responsible for communicating with customers to help resolve their issues faced while using our ERP software. Responsibilities:
Understand and analyze customer\'s requirements.
Direct communication with customers to provide daily software and server support.
Involve in continuous technical and functional improvement to ensure competitiveness.
Solve problems using logic and numbers.
Ensure proper technical documentation.
Responsible for setting up and maintaining cloud servers.
Responsible for regular server health checks to ensure all servers are healthy at all times.
Troubleshoot emergency problems for customers.
Requirements:
Candidates must possess at least a Bachelor\'s Degree/Professional Degree in Computer Science/Information System, Engineering (Computer/Telecommunication), Accounting/Finance, Professional Certificate (ACCA, CPA), or equivalent.