Job Description

About Us:
Location - Shah Alam, Selangor
Level - Senior Manager
Function - Product R&D
Working Pattern - Hybrid (three days per week in office)
Benefits -
Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!
The Cloud Infrastructure Manager is a critical position within Ideagen's global Infrastructure & Operations team. This role combines hands-on technical expertise with strategic leadership to deliver world-class cloud operations across our diverse SaaS portfolio.
As a key member of our leadership team, you'll manage day-to-day cloud operations while driving innovation, operational excellence, and continuous improvement. You'll lead a team of Site Reliability Engineers (SREs) supporting mission-critical services across multiple products, hosting environments, within a global a 24/7 environment.
This role requires close collaboration with Engineering, Architecture, Support, Security, and integration teams to deliver reliable, scalable, and cost-effective cloud infrastructure that enables business growth. Responsibilities:

• Lead day-to-day cloud operations (deployments, monitoring, incident resolution, change management, and system administration) across multi-cloud environments, with a strong focus on AWS, in a 24/7 multi-region SaaS setup.
• Provide hands-on technical leadership for complex infrastructure projects, system upgrades, and major incident responses, serving as the escalation point for the team.
• Build, lead, and develop a high-performing SRE team through coaching, mentoring, and feedback, while setting clear performance goals and career paths.
• Collaborate with the central FinOps team to drive cloud cost optimisation, implementing cost monitoring frameworks to achieve budget targets.
• Lead technical integration of newly acquired businesses into Ideagen's infrastructure, ensuring smooth consolidation and standardisation with minimal disruption.
• Implement robust observability strategies--monitoring, logging, alerting, and dashboards--for proactive issue detection and stakeholder visibility.
• Partner with Security teams to ensure all infrastructure meets cybersecurity and compliance standards, including participation in audits.
• Oversee vendor management, capacity planning, disaster recovery, and business continuity to maintain high availability, strong performance, and continuous improvement through automation and process optimisation.

Skills and Experience:
Proven experience managing 24/7 production environments in multi-region, multi-vendor cloud SaaS platforms.
Cloud expertise: Hands-on experience with AWS and/or Azure infrastructure, including IaaS, PaaS, and managed services.
Database management: Experience with both on-premises and cloud databases (e.g. MSSQL, MySQL, PostgreSQL, Aurora, SQL Azure).
Modern DevOps practices: Proficiency with containerization, orchestration, and IaC tools (Docker, Kubernetes, Helm, Terraform).
Leadership experience: Track record of successfully leading and developing technical teams.
Communication skills: Excellent written and verbal communication with ability to engage technical and business stakeholders.
Problem-solving: Strong analytical and strategic thinking capabilities with a bias toward action.
Agile experience: Familiarity working in agile development environments with cross-functional teams.
Desirable:

• Compliance frameworks: Experience with ISO27001, SOC2, FedRAMP, or similar compliance standards.
• Service Management: Understanding of ITIL service management framework.
• Cost optimisation: Experience with cloud FinOps practices and cost management tools.
• Observability platforms: Experience with tools like New Relic, Datadog, Prometheus, or similar.
• Software Development Lifecycle: Deep understanding of SDLC and CI/CD practices
• Scripting/automation: Proficiency in Python, Bash, PowerShell, or similar languages.
• Acquisition integration: Experience integrating infrastructure from M&A activities.

About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-SA1 #LI-FullTime

Skills Required