Job Description

Planning and delivering proactive and reactive support including onsite presence as needed. You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure and Identity to improve the quality, consumption, and health of the customer's solution You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans You will share and gain knowledge through technical communities You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). ? Strong experience in Azure Infrastructure: resiliency design, landing zone governance, HA/DR architecture, cost optimization, and security posture improvements. ? Implementation of Zero Trust principles and identity hardening. ? Familiarity with Azure networking, multi-region deployments, and compliance frameworks. ? Proven track record in large-scale enterprise environments (banking, healthcare, or government workloads). ? Ability to lead architectural design sessions and drive technical conversations with senior IT decision-makers. Ability to operate in high-pressure, mission-critical scenarios. ? PowerShell scripting for automation and governance. ? Familiarity with CAF (Cloud Adoption Framework) landing zones. ? Prior engagement with financial institutions or healthcare IT systems.

Skills Required