Job Description

Description

Cloud Solution Architect

Kuala Lumpur, Malaysia

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world\'s smartest and largest brands to build lifelong relationships with their customers. A Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L\'Or\xc3\xa9al, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at .

Sitecore\'s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The are what drive and unite us across the globe.

About the Role/ The Opportunity:

As a Junior Cloud Solution Architect in our Cloud organization, you will be working with customers, decision makers, system administrators, cloud operations and systems integrators on a daily basis, acting as the conduit between those who implement Sitecore and the infrastructure and product teams at Sitecore. With strong problem-solving skills and organizational awareness, you intervene where needed to ensure that roadblocks to customer success are removed as efficiently as possible. This is a key, customer-facing role and requires a dedicated professional with an exceptional ability to manage customer relationships and their delivery partners.

You will build Sitecore customer loyalty through extensive knowledge of application patterns and infrastructure best practices. We\'re looking for a technologist who has strong communication skills. You are the customer\'s go-to contact for all technical service delivery topics relating to Sitecore Cloud.

What You\'ll Do:

• Thought leadership and guidance in maintaining Azure Cloud solutions.
• Demonstrate technical ability to back decisions with research and proof points, and articulate several options, the pros and cons for each, and a recommendation.
• Daily support to internal team and customers to provide guidance and troubleshooting help when issues arise via email, phone, or internal systems.
• Orchestrate architecture reviews in accordance with best practices, guidelines and Well Architected Framework.
• Escalation of business critical or service impacting issues to external and internal stakeholders such as Product, Customer Success, Incident Management teams, etc.
• Ensure delivered solutions meet technical and functional/non-functional requirements including solution design, research and development for internal and customer use.
• Collaborate with Infrastructure Engineers and Cloud Ops to implement and deliver best in breed solutions and continuous improvement.
• Participate in Cloud Product/Engineering initiatives.

What You Need to Succeed

• Strong communication skills and an aptitude for explaining complex technical topics to a general audience.
• 2 or more years of experience in an enterprise infrastructure/software environment (in development, QA, support, operations, account management, or similar).
• Knowledge of network design, web application architectures, and related technologies.
• Knowledge of Azure PaaS (Web App, Azure SQL, Redis, Azure Service Bus) vNET, Azure Front Door, Private End Points, vNET Integration, Azure Monitor, Application Insights and AKS.
• Knowledge of CDN, WAF and cloud security.
• Use of scripting languages (Python, Powershell, Bash etc.) to define processes and serverless functions.
• Excellent English verbal and written communication skills.
• Excellent problem solving and logical thinking skills.
• Sound knowledge of DevOps, ARM, Terraform, GitLab etc.

Additional Skills That Could Set You Apart:

• Familiarity with software development life cycle (SDLC) patterns.
• Experience with ITIL or MOF (Microsoft Operations Framework). ITIL Certification is a plus.
• Knowledge of software virtualization patterns, Microsoft Azure, or other \xe2\x80\x9ccloud\xe2\x80\x9d environment specifics.
• Understanding of enterprise access management practices.
• Work autonomously and as part of a global team.
• Self-motivated and passion for self-development.
• Consulting and/or technical training experience.
• A desire to continually update, enhance and validate cloud skills (both practical and certification).

Why you should click \'Apply\':

• Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It\'s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
• Great team and company culture! You can find out more about our

and learn about on our . Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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