Job Description

The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based

systems while providing L2/L3 technical support for enterprise cloud services. The ideal candidate will

have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability

and performance for customers.



KEY RESPONSIBILITIES



Cloud Infrastructure & Support:


Provide back-end cloud support for customer-facing teams, ensuring SLA compliance Monitor cloud services (AWS/Azure) for performance, security, and cost optimization Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB) Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization:


Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus) Identify and implement cost-saving measures in cloud resource usage

Collaboration & Compliance:


Work with DevOps, Security, and IT teams to ensure Cloud best practices Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2) Participate in on-call rotation with on-call allowances







Required Experience

Must-Have:


1-3 years of experience in cloud support, systems engineering, or DevOps Hands-on with AWS/Azure (Certification is a big plus) Proficient in scripting (PowerShell/Python/Bash) for automation Ability to analyze and understand customer file formats (XML, JSON) for troubleshooting purposes Basic knowledge of Linux/Windows servers, networking (TCP/IP, VPN, Firewalls) Experience with SQL/NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB) Strong analytical& problem-solving skills

Nice-to-Have:


Familiarity with containerization (Docker, Kubernetes) Understanding of CI/CD pipelines (Jenkins, GitHub Actions)

PERSONALITY & WORK ETHIC


Self-motivated - Can work independently with minimal supervision Adaptable - Comfortable in a fast-paced, evolving cloud environment Customer-focused - Strong commitment to SLA adherence & user satisfaction * Team player - Collaborates well with global IT/DevOps teams