Job Description

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We\'re active in more than 150 countries and have set our sights on becoming the global industry leader. It\'s what you\'d expect from a pioneering paints company that\'s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

\xc2\xa9 2023 Akzo Nobel N.V. All rights reserved.

Job Purpose

The GBS organization consist of a service management organization and a global organized delivery organization. This role is part of the service delivery organization for facilities. The service delivery organization is the interface between AkzoNobel and the facility service provider.

The real estate & facilities organization, a part of GBS, delivers the real estate, facilities management, office projects and services for AkzoNobel, managing a portfolio in excess of 1 million square meters of space. One of our success factors is to ensure that we deliver workplace environments at or below benchmark costs.

The cluster process delivery lead facilities is the face of facilities towards the locations and at the same time representing the locations interest within GBS. The CPDL is responsible for service delivery at location level. The CPDL is responsible for managing outsourced service providers in the cluster, ensuring high levels of standardization in delivery. The CPDL is the first point of contact for real estate and facility needs for the cluster. The CPDL translates customer needs to either facility services or real estate projects. Most important contacts are AkzoNobel site management leads and supplier site management leads.

Key Accountabilities

The cluster process delivery lead facilities is responsible for:
Client relationship management

• Drive and adhere to the Safety & Security culture and standards
• Have regular performance review meetings with customers based on KPI/SLA/OLA reporting
• Have regular meetings with suppliers at site level.
• Actively pursue, interpret and specify customer needs
• First point of contact and escalation for complaints and issues in the cluster. Escalations from the location and the suppliers.
• Communications at site level
• Link practical client questions to overall stakeholder policies at global level
• Understand developments in the cluster short and long term
• Timely indication and reporting of performance issues with suppliers
• Approving changes within the framework for the cluster.
• Educate the organization on roles and responsibilities in the end to end process
• Drive resolution of cross functional process issues / service improvements within the GBS organization
• Identify improvement opportunities for GBS operations or the customer processes
• Define and structure /analyze issues to set the basis for problem solving

Financial

• Validate and manage facility budgets
• Identify cot saving opportunities

Projects (office build outs, infra and building works)

• Identifying needs for projects as structural improvements
• Integral management of facility related projects
• Prioritizing projects in the cluster

Experience

• Bachelor degree with professional with 5-10 years of experience in facilities in a diverse geographical and cultural spread
• Experience in management of third party service providers
• Service delivery management experience
• Knowledge of the manufacturing/ process industry
• Individual must demonstrate ability to act autonomously
• Operate with energy, conviction, commitment and business leadership to drive standardization and ensure clear and robust decisions.
• Strong analysis and problem-solving skills, able to identify and structure issues, run accurate (also statistical) analyses and synthesize recommendations
• Experience with continuous improvement methodologies such as Lean, Six Sigma

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 33742

AkzoNobel