Job Description

Qualifications: Qualifications:
Skills:
Required

• Distinctive service and customer orientation
• Strong analytical and problem-solving skills
• Good communication skills
• Must be able to handle multiple tasks and adjust priorities within
• Knowledge of industry standards of multi \xe2\x80\x93 vendor collaboration tools suites

Certificates / Training:

• N/A

Experience:
Level II

• 3+ years hands-on experience in providing support on end user equipment (I.e : desktop, laptop, mobile devices, conference devices, printers and etc)
• 3+ years in administering multiple collaboration tools and providing end-user support.
• 3+ years level 1 support on server and network infrastructure
• 3+ years level 1 support experience for network equipment and telecommunication equipment
• Preferred: 5+ years in administering multiple collaboration tools and providing end-user support.
• Vendor communication with internet and telecommunication service providers for service escalation
• Vendor communication in IT requirements and IT procurement documents preparation and processing

Education:
Required

• Bachelor\'s in Information Technology or related field

Principles & Related Competencies:
Ethical

• Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader

• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction

Collaborative

• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team\xe2\x80\x99s results; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself

• (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.

Drives Innovation

• Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.

Delivers Change

• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.