Job Description

Job Responsibilities:

Communicate with customers via outbound/inbound phone calls with customers who have overdue accounts in a professional and empathetic manner Educate customers about payment options, repayment plans, and consequences of non-payment Resolve disputes or conflicts by addressing customer concerns effectively and professionally Compliance and ethics to ensure all collection activities adhere to ethical standards and with company policies and laws Provide exceptional customer service by promptly responding to customer inquiries and resolving the issue Assist customers in understanding their rights and responsibilities regarding their debts Keeping track of assigned accounts to identify customers' outstanding payments. Completing the assigned jobs within the timeline given.
Job Requirement:

Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management Preferably at least 2 years of related working experience. Preferably Junior Executive specializing in Customer Service or equivalent. Good communication skills in English,Malay,Mandarin,Tamil language for both spoken and written. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."
Job Type: Contract

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Professional development
Schedule:

Monday to Friday
Supplemental Pay:

Commission pay Overtime pay
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: On the road