Collection Associate

Bangsar South, Kuala Lumpur, Malaysia

Job Description

Finance transactional role in Smith & Nephew Global Business Services (GBS) responsible for the delivery of effective and efficient finance transactional processes and controls from a GBS centre as described in the S&N Finance and in line with the Group Finance Manual, Minimum Acceptable Practices (MAPs) and Sarbanes Oxley requirements.

The role holder is responsible, a team player, tries his/her best to make S&N a great place to work and upholds the company's values: Performance, Innovation and Trust.

Responsibilities:

Deliver a professional and consistent service to customers. Support in resolving Local Country inquiries for the O2C function.

Work collaboratively with internal customers and stakeholders.

Support Team Lead and team members in activities to enhance the effectiveness of the team. This includes helping new joiners to successfully settle into their new role in their stream.

Perform the various tasks related to, and established for, O2C transaction processing within well-defined guidelines, including resolving basic queries and investigations in a timely manner in the area of O2C.

Collections from customers in a timely manner. Investigate if customers do not pay on time.

Carry out O2C closing activities accurately including preparing and analyze BS reconciliation reports within specified timescales. Prepares and produces monthly reports as assigned; identifies long outstanding items reflected in the accounts.

Generate and compile KPI metrics related to O2C function at month end.

Ensure compliance to key controls defined in MAPS and RACM, and in line with the Smith & Nephew Group Finance Manual.

Log issues on CAPA in a timely manner.

Update Standard Operation Procedures in a timely manner, taking into account changes in process.

Support the development/changes in systems, transactions and processes. This includes preparing and updating process documentation.

Support Senior Associate or Team Lead when there are any ad hoc activities or project.

Participate in peer to peer reviews for compliance.

Location: Bangsar South

Education: Degree or diploma in Accounting, Finance, Business, Management (preferable but not limited to).

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Job Detail

  • Job Id
    JD856388
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangsar South, Kuala Lumpur, Malaysia
  • Education
    Not mentioned