Collection Officer (collections Hub Penang) Singapore
Pulau Pinang, Malaysia
Job Description
- Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
- Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
- Handle delinquent customers' request for interest waivers, queries and complaints
- Ensure that collection actions taken are within corporate guidelines, and collection policies
- Take on additional tasks and/or projects when assigned.
- Strong persuasive, negotiation and communication skills
- Possess good spoken English
- Ability to speak other languages and dialects will be an added advantage
- Customer-oriented and has good customer service skills
- Experience in Collections / Customer Services is much preferred
- Must be prepared to work extended hours as and when required
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Job Detail
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Job IdJD858600
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned