Job Description

Applicant to the role responsible to keep track of assigned accounts to identify outstanding debt and plan course of action to recover outstanding payments. Pioneer team to set up Global Business Services in Malaysia.

• Manage collections of assigned portfolio via executing collections\' strategies.
• Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations.
• Manage daily inbound calls from stakeholders to address queries.
• Manage daily order releases and partnering with Credit team.
• Stakeholder engagement with Sales & Customer Service in identifying and resolving problems impacting collections, i.e dispute resolution & contract issues.
• Perform reconciliation of customer\'s accounts, and timely clearance of Unapplied Cash & Credit Memos.
• Prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers.
• Prepare Legal Packets for Litigation & Bankruptcy customers.
• Support Control & Compliance policy implementation & SOX requirements.
• Handle special & ad hoc projects as assigned.
• Support team members according to back up plan and on ad hoc basis if required.
• Conduct training as necessary to team members and ensuring O2C standard work documents are constantly up to date.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

Employee Centric Organization|Reachable by public transport

• Diploma/ Degree Holder (preferably finance/accounting/business)
• Regional Experienced in O2C in either functions; Credit Collection and Cash App.
• At least 5 years of experience in Collections with good analytical skills.
• Skilled and aptitude in collections.
• Proficient in SAP system or related ERP System
• Good written and fluent spoken English.
• Demonstrate customer focus with the ability to build effective working relationship with stakeholders.
• Experience in managing a small team

Our client is one of the renowned shared service centre in the market. It has been recognised as the global leader in it\'s industry, serving customers across biotechnology, pharmaceutical, medicine and more. The company has continued to grow and has reported substantial revenue this year amidst the pandemic. At this juncture, they are looking to expand the team and targeting to recruit more talents to be part of the expansion plan.

• Regional career opportunity
• Flexible working arrangement
• Reachable by public transport
• Internal mobility program
• Attractive Remuneration and benefits package

Michael Page