Job Description

Manage a team of collections, recovery and remarketing

• Manage a team of collections, recovery and remarketing officers to ensure collections are up to par with targets and regulations set for the markets Malaysia, Singapore and Hong Kong.
• Sets collection operations productivity targets and monitors achievement monthly, quarterly, and annually
• Planning, evaluating, implementing, and continuously improving all aspects of collection functions and Processes with digitalization and innovation.
• Ensure support for external audits and develop internal audit mechanism to manage business risk.
• Supervision of and participation in the early and late collections activities. Review and reduce delinquency level for defaulted accounts. Monitor and train staff to achieve the target goals and conduct default-handling trainings for Collection team.
• Review performance and activities of Debt Collection and Repossession agents and ensuring proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery. Meet up with customers and liaise with lawyers on legal matters.To ensure that timely filing of legal cases thereby protecting the interest of the company.
• To manage the remarketing process for repossessed/returned vehicles including Agility (return of vehicle). Liaise with valuators on valuation of the repossessed/returned vehicles. To ensure that vehicles are sold within targeted time and best price. To also assist with restructuring accounts where applicable.
• Reporting - To prepare monthly Delinquency Report/Corporate Customer Risk report to Regional Office. To prepare shortfall report and submit monthly write off reports for Management approval. To prepare monthly hard trigger events/ Watchlist/ Problem credit reports.

Global MNC|Rewarding Benefits

Education
Degree in Business, Finance, Management or any other related field. Experience
- Minimum 5 years of working experience in a similar field.
- Knowledge in default handling, remarketing of repossessed /returned vehicles and shortfall management, remarketing experiences and Dealer Networking. Required Specific Knowledge and Capabilities
- Process knowledge: Collection Processes, Legal Processes, Remarketing Processes and Loss Recovery Processes.
- Professional & Interpersonal skills: Negotiation skill, good customer services experiences, problem solving skill, analytical thinking, results-oriented, quick and strong learning and teaching ability.
- Language skills: Fluent in spoken and written Mandarin.

Our client is one of the most successful automotive companies in the world. They are one of the largest and most successful suppliers of premium products.

With international and diverse experience, co-located on multiple continents. We are committed to an Agile mindset, working with the (SAFe) methodologies in a hybrid working arrangement. Working for one of the Must-Wins, you will be responsible for subprojects and a wide range of exciting tasks with a considerable impact on the entire organization.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Michael Page