Job Description

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video

foodpanda's Central Operations IS LOOKING FOR A COMMERCIAL EXECUTIVE

SENIORITY LEVEL : 0-2 years of experience

FUNCTION : Commercial Operations

LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia

REPORTS to : Commercial, Lead

ROLE POSITIONING AND OBJECTIVES

foodpanda Center of Excellence is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching, following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
• Be sales-minded and resourceful to hit set KPIs.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• Meet the expected daily productivity in terms of number of calls and sales
• Keep records of calls and sales and note useful information in an organized fashion.
• A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
• Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
• Constantly excelling in meeting and exceeding KPI elements set by the company. .

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

• As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
• Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia, Cantonese (Traditional) fluently.
• Previous telesales experience is not necessary but is an added advantage.
• Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory
• A proficient communicator with a consultative sale driven approach.
• A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.

At Central Operations we "Work smarter together", "Always add value" & "Look for trouble", these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life