Job Description

Overview:LiveIn is seeking a proactive and customer-focused Community Associate to support in organizing community events, assisting with tenant onboarding, and being the liaison between the company and tenants. This role plays a crucial part in creating a welcoming and engaging environment for our tenants while being attuned to their needs and concerns.Duties and responsibilities:

• Coordinate and assist in the preparation and execution of community events, activities, and initiatives designed to enhance tenant engagement and satisfaction.
• Support tenants during the onboarding process, providing information about property amenities, policies, and available services to ensure a smooth transition.
• Act as the primary point of contact for tenants, addressing inquiries, concerns, and feedback promptly and effectively.
• Gather insights and feedback from tenants to understand their preferences, needs, and any challenges they might be facing, acting as the "eyes and ears" of the company.
• Assist in fostering partnerships with local businesses, service providers, and organizations to offer benefits or services to enhance the tenant experience.
• Collaborate with the Community Manager or Assistant Community Manager to develop strategies for tenant engagement and retention.
• Maintain accurate records of tenant interactions and feedback to provide valuable insights for improving services and community offerings.
• Communicate regularly with tenants through various channels to disseminate information, updates, and announcements related to community events or property matters.

Qualifications and Skills:

• Previous experience in customer service, hospitality, or a similar role, preferably within property management or real estate.

• Excellent communication skills, both written and verbal, with the ability to interact effectively with tenants and internal stakeholders.
• Strong organizational abilities with attention to detail in event planning and tenant assistance.
• Proactive and empathetic attitude towards tenant needs, fostering a positive and welcoming community environment.
• Ability to be adaptable, reliable, and act as a reliable support system for tenants.
• Bachelor\'s degree in Hospitality Management, Real Estate, Marketing, Business Administration, or a related field is advantageous.
• Preferably to start in Jan 2024 onwards.

Join LiveIn.com as a Community Associate and contribute to creating vibrant and supportive communities within our properties. If you possess excellent communication skills, a customer-centric approach, and a passion for tenant satisfaction, we encourage you to apply and be a part of our team.

• Birthday Leave.
• Medical and Dental benefits.
• Mon to Fri, 5 working days/ week.
• Flexible/ Hybrid working arrangements.
• Medical reimbursement.
• Cozy Co-working space.
• Accommodation discount.
• Monthly activities and events.
• Onsite free parking/ Reachable by Public Transport.
• Other benefits.

LiveIn Sdn Bhd