Job Description

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. Our Trust & Safety team\'s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. What will I be doing - You will lead, manage, recruit & develop the language tasks and team in the office and assist Operation Manager in team-related office affairs, and responsible for the performance and operation of the language tasks - You will be responsible for ensuring that all services are delivered within the framework of TikTok\'s core values and in line with existing policies & procedures. - You actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals. - You will create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed. - Deliver related tasks other than moderation, such as predator detection, sensitive keywords and other projects in the market To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying hate speech child abuse sexual assault torture bestiality self-harm suicide murder. Qualifications What should I bring with me - You possess exceptional interpersonal & communication skills with a passion for working in a team environment - You come with leadership skills with experience leading or managing people in a previous situation - You have good attention to detail - comfortable using data to analyze performance and using insight to drive performance - You are driven and self-motivated with a desire to keep improving - Excellent in English language skills, and Mandarin is a plus, as candidate will need to listen and/or read Mandarin language in their daily work - In-depth contact with local customs and culture is highly sensitive to social news - Possess strong learning ability, cross-department communication and collaboration skills - Experience in managing team of 15 -20 is a plus - Able to work under minimal supervision and have strong logic / common sense related to job nature - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee\'s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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