Job Description

We're VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few.

Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time - PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region.

The PITCH.

VaynerMedia EMEA is searching for a motivated, and highly organised person to join the Client Partnerships Team as a Community Manager.

We're looking for a strong Community Manager with a keen understanding and love of social media and exceptional client service skills to lead some of our flagship accounts for the agency. This is an always on role, that moves daily and will put you at the epicentre of culture.

Here's where you come in...

• Responding to customers' comments and queries in a timely and professional manner.
• Gauging views of the brand by using listening tools that monitor feedback and engagement.
• Provide timely updates of key wins, interesting conversations and general sentiment to help ongoing reactive briefs and copy to be as relevant as possible.
• Publish content in all markets via Sprinklr ensuring accurate tags are applied to aid reporting.
• Keeping on top of the latest platform innovations, and helping educate the day to day account teams.
• Show your love for all things social media in general and making sure that your enthusiasm and knowledge is shared with the team - you know more about the platforms than your boss!
• Getting stuck in and rolling up your sleeves.
• Collaborating with other departments (Creative, Production, Analytics/Insights, Media, Strategy) as one close, collaborative team where everyone gets stuck in and works together across deliverables, process, and output.
• Owning your work and being proactive.
• Constantly feeding into the identification of key culture, trends, moments or pop culture and bringing those latest insights to your day to day work.
• Happy to work in an iterative and non-hierarchical way.
• Creating engaging copy native to various social media platforms that fully reflects the brands tone of voice and leaning on the wider creative team for support when needed.
• Working closely with strategy and analytics, provide detailed weekly and monthly reports on the account's social media activity.
• Keep VaynerMedia values at the core of what you do, that restless energy and desire to push boundaries and to do more.
• Grow relationships, have fun and participate in VaynerMedia social activities.

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Proven work experience as a community manager and as part of a team.
• Experience in delivering engaging social media posts or working on a social media brand account.
• Experience in social media posting.
• Experience in social media monitoring and reporting.
• Ability to identify and track relevant social metrics.
• A willingness to remain up-to-date regarding the latest industry developments
• Experience in working closely with project managers.
• Strong communication skills and impressive attention to detail.
• Excellent grammar and spelling skills and the ability to create engaging social copy.
• A cool, calm and collected approach to problem-solving.
• A real love for social.
• Ability to thrive and remain agile in a fast-paced, high-pressure environment.
• Understanding of relevant social media platforms and their requirements.

• Native speaker of your key market, plus English proficiency.

What you SHOULD KNOW about VaynerMedia

Think "lab" and not "agency". We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We're willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It's fun!

We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don't play to agency/industry norms and our culture and energy reflects that.

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can't wait to meet you.

VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class.

This is a remote position to work in collaboration with our London office. Candidates must be authorized to work in Malaysia.