Community Officer 1 Year Contract

Kuala Lumpur, Malaysia

Job Description


Common Ground is the home of Malaysia\'s largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Community Officer to illustrate Common Ground\xe2\x80\x99s core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.

Working Location - Ampang

Duties and Responsibilities:

  • Be the first and last point of contact of your respective outlet
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage Common Ground\xe2\x80\x99s Member check-ins and check-outs
  • Answer \xe2\x80\x9cwalk-up\xe2\x80\x9d member and guest questions or refer inquirer to additional resources
  • In charge of all mails and packages
  • Solve member-related issues to ensure a cohesive community
  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure highest level of member experience
  • Manage access card activations
  • Ensuring the space is clean and well kept
  • Ordering consumables
  • Submit building receipts to ACM or CM for expense reports
  • Identify issues for escalation to ACM and CM and document accordingly
Requirements
  • College graduate with a three-year degree is preferred, but not mandatory
  • Must have strong verbal and written communication skills and customer service
  • Sales experience is a plus
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Proficient in basic computer skills
Benefits
  • Training and development opportunities for \xe2\x80\x9chard skills\xe2\x80\x9d and functional competencies as well as \xe2\x80\x9csoft skills\xe2\x80\x9d and leadership competencies
  • Personalised development plans and growth opportunities within the organisation
  • Team activities and annual company-wide events
  • Exclusive discounts at partnered restaurants

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Job Detail

  • Job Id
    JD981179
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned