Job Description

• Product Trainers equip retail automotive sales professionals with comprehensive knowledge of the vehicles, facilitating training sessions both in-person and virtually.

1) Product Training Facilitation

• Develop and conduct instructor-led training sessions.
• Support various stakeholders as required, including fleet, engineering, marketing, sales and business centres
• Comprehend and proficiently convey intricate vehicle product details while demonstrating a solid understanding of the retail environment
• Lead the process of developing and revising content and curriculum as a Subject Matter Expert/Reviewer.
• Implementing strategies for enhancing performance at the relate level to positively influence the company\'s vehicles sales.

2) Training Management

• Assisting the training administrator in organizing and scheduling the quarterly training calendar.
• Coordinating with the company product and zone managers to obtain the most recent vehicle specifications for materials development and training readiness.
• Ensuring timely responses to inquiries from retail professionals.

3) Corporate Voice

• Gain a comprehensive understanding of all corporate training programs, certifications, customer experience initiatives, corporate retail programs, and market initiatives in order to proficiently communicate them to the region.
• Align efforts with corporate objectives aimed at fostering customer loyalty and advocacy to support Customer Experience goals.
• Collaborate with and assist Business Center personnel on diverse initiatives geared towards boosting retail sales.

4) Other duties

• Attend all corporate train-the-trainer (T3) events as required by department
• Offer assistance to Corporate Brands in training and retail engagements.
• Work towards achieving or surpassing all predetermined corporate objectives.
• Demonstrate expertise in all brand vehicles, models, and trim packages.
• Possess thorough knowledge of Microsoft Office and all corporate software requirements.

Global MNC with a strong brand presence |Excellent opportunity to join a growing team

• Bachelor degree in any related studies.
• Confidence to facilitate training in front of both large and small groups
• Confidence to facilitate training in a virtual environment using multi-media support.
• Able to facilitate in Chinese Language would be an added advantage
• Knowledge of Microsoft Office (Word, Outlook, Excel and Power Point)
• Automotive Retail experience preferred as a Sales Consultant or Sales Manager.
• Facilitation experience preferred in Automotive/Sales related curriculum.
• Must be able to handle questions/objections, direct participant activities and maintain a high-energy learning environment

Our client is a global MNC automotive manufacturer and they are in search of a vehicle product trainer to be based in Petaling Jaya office.

• Competitive remuneration package
• Excellent career opportunities
• 1 year contract - possible to renew or moved to permanent role

Michael Page