Job Description

To identify, analyze and monitor the data collected and gathered from the file's movement to ensure the accuracy Assessing and evaluating call monitoring for all Credit Recovery Officer to ensure the clients requirements are fulfilled To support the Operation Team on quality assurance on documents or information and liaising with internal and external agencies to ensure contractual and internal quality compliance in our reporting. To prepare reports and ensure its been submitted on time including data transmitted are accurate to ensure related parties are up to date To support the Operation Team with the data migration from the internal system onto the external systems To carry out regular assessment of reporting information data to meet contractual obligations, identifying missing or incomplete information or documents to ensure the continuation of the operation. Contribute to the development of guidance, processes and reporting data to support QA & Compliance Department in meeting required standards for data information. Reviewing and assessing the current policy and practice related to data management including appropriate use of information i.e. Personal Data Protection Act ("PDPA"), Financial Services Act, Islamic Financial Services Act, Fair Debt Collection Practices to ensure the company is up to date and follow the laws accordingly Communicate and report regularly to Compliance Manager and Unit Head on areas to improve quality assurance reporting. Any other duties commensurate to this role as may be required from time to time to be communicated by management
Requirements

Candidates must possess at least Diploma and/or Degree in Business Administration and other course related to compliance with the consent of management side. Minimum 1 year of experience in relevant capacity or experience Good exposure to quality consistency Ability to improve product quality consistency Knowledge of legislation and current good practice relating to information management. Able to work independently with minimum supervision and team work oriented. Self-motivated, independent, strong analytical, interpersonal and excellent communication skills.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month