Job Description

Duties (includes but is not limited to the following) :

• Ensure guest requests are handled in a timely manner
• Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
• Advise guests of points of interest in the surrounding area, quickly and efficiently able to orient guests, and provide directions and in-depth recommendations
• Assist in arranging restaurant reservations, car services, bookings and confirmations as required by our guests
• Coordinate amenities for guests celebrating special occasions
• Set up special packages that include pre-calls from the concierge and specialized amenities
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms
• Proactively work to seek out ways in which to improve the hotel experience for our guests
• Perform additional duties as assigned

Typical Physical / Mental Demand :

• Must be able to stand, walk, sit for prolonged periods of time
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell

Job Requirements

• SPM qualification or equivalent.
• Good command of English and Bahasa Malaysia, added advantage if can converse another local language
• Pleasant personality.
• Relevant working experience in customer service an added advantage.

Job Types: Full-time, Permanent Salary: RM1,521.46 - RM3,839.91 per month Benefits:

• Free parking
• Meal allowance
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift

Ability to Commute:

• George Town (Required)

Ability to Relocate:

• George Town: Relocate before starting work (Required)