Job Description

Customer Service Supervisor \xe2\x80\x93 Setia City Mall

If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you.

Customer Service Supervisor is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to:

• 
  Greets and assists all customer & tenant personnel with an efficient and courteous manner.
• 
  Provides outstanding customer service and be informative to all customer.
• 
  Promote Loyalty Program redemptions, handle enquiries and all aspects of support- directory, equipment loan, redemptions, lost & found, etc.
• 
  Follow up customer with enquires and provide solutions eg. Vouchers not collected by new members
• 
  Answer incoming phone call
• 
  Handle PA system announcement
• 
  Daily roving : To check if tenant have early closure or late opening and issue the letter of Non-Compliance Record if needed.
• 
  Checking and input all the latest data of SCM Registration list and Receipt list and ensure all record is done before end of the shift
• 
  To assist the team in providing customer service, such as proper customer greeting gestures
• 
  Checking and maintain grooming standards of the team and ensure everyone is following standardize guideline provided by the company
• 
  Checking daily checklist and ensure all task is completed by shift in charge
• 
  Handle administrative duties : OT Claim Report, Checking & Recording Inventory, Weekly report, Cash Collection Report, Customer Complaint Reports, documentary filling
• 
  Ensure all the voucher & GWP is being tracked, daily movement as well as all the document prepared by concierge assistance is correct.
• 
  Ensure every cash handling process is following SOP
• 
  Handle gift/voucher redemption item including communication with marketing department for broken gift replacement
• 
  Maintain the cleanliness of working areas and make sure to sanitize all the assets and loan equipment on daily basis.

Essential to this role is 3 years of experience in a customer service supervisor/team lead capacity. Excellent proficiency in English is a must have skill for this role. You must be able to work on weekend and public holidays.

We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.
Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit
www.lendlease.com/careers

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.