Job Description

Position : Consumer Care Executive Salary Range : RM 2,500-RM3,000 Working location : VSQ, PJ Working Hours : 9am \xe2\x80\x93 6pm; Monday \xe2\x80\x93 Friday

• To perform cold calling to follow up and verify the potential leads (data) from social media\'s campaign (eg: Facebook) before generating to the Company\'s existing consumers.
• To ensure the potential leads information are accurate before sending to the Company\'s existing consumers.
• To develop positive relationship with the potential leads and existing consumers.
• To perform on-boarding process to new consumers, handle inbound calls from campaign\'s referral and answer all the consumers\' enquiries when arises.
• To record consumers\' information in the Company\'s internal system.
• To monitor and report campaign\'s status, progress, and review to management weekly / monthly.
• To perform regularly follow up with the consumers on their campaign\'s listing performance in our Company\'s website and share latest campaign plan with consumers when needed.
• To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
• To assist oversea consumers in liaising with translation team for project information when necessary.

Job Requirement

• Preferably Degree in business marketing / business development / business admin or equivalent.
• Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus!
• Fresh grads with customers relation / relevant working experiences can be considered.

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