Job Description

Position: Customer Care Executive Salary range: RM 2,500-RM3,000 Working location: VSQ, PJ Working Hours: 9am \xe2\x80\x93 6pm (Monday \xe2\x80\x93 Friday) Job Responsiblities

• To perform cold calling to follow up and verify the potential leads (data) from social media\'s campaign (eg: Facebook) before generating to the Company\'s existing consumers.
• To ensure the potential leads information are accurate before sending to the Company\'s existing consumers.
• To develop positive relationship with the potential leads and existing consumers.
• To perform on-boarding process to new consumers, handle inbound calls from campaign\'s referral and answer all the consumers\' enquiries when arises.
• To record consumers\' information in the Company\'s internal system.
• To monitor and report campaign\'s status, progress, and review to management weekly / monthly.
• To perform regularly follow up with the consumers on their campaign\'s listing performance in our Company\'s website and share latest campaign plan with consumers when needed.
• To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
• To assist oversea consumers in liaising with translation team for project information when necessary.

Public Transport : Aisia Jaya LRT Job Types: Full-time, Fresh graduate, Permanent Salary: RM2,500.00 - RM3,000.00 per month Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Attendance bonus
• Overtime pay
• Performance bonus
• Retention bonus
• Yearly bonus

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Cantonese (Preferred)
• Chinese (Preferred)