Consumer Care Executive

Petaling Jaya, Malaysia

Job Description


Position: Customer Care Executive Salary range: RM 2,500-RM3,000 Working location: VSQ, PJ Working Hours: 9am \xe2\x80\x93 6pm (Monday \xe2\x80\x93 Friday) Job Responsiblities

  • To perform cold calling to follow up and verify the potential leads (data) from social media\'s campaign (eg: Facebook) before generating to the Company\'s existing consumers.
  • To ensure the potential leads information are accurate before sending to the Company\'s existing consumers.
  • To develop positive relationship with the potential leads and existing consumers.
  • To perform on-boarding process to new consumers, handle inbound calls from campaign\'s referral and answer all the consumers\' enquiries when arises.
  • To record consumers\' information in the Company\'s internal system.
  • To monitor and report campaign\'s status, progress, and review to management weekly / monthly.
  • To perform regularly follow up with the consumers on their campaign\'s listing performance in our Company\'s website and share latest campaign plan with consumers when needed.
  • To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
  • To assist oversea consumers in liaising with translation team for project information when necessary.
Public Transport : Aisia Jaya LRT Job Types: Full-time, Permanent, Fresh graduate Salary: RM2,500.00 - RM3,000.00 per month Benefits:
  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
Schedule:
  • Monday to Friday
Supplemental pay types:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Yearly bonus
Ability to commute/relocate:
  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • Cantonese (Preferred)
  • Chinese (Preferred)

  • Health insurance

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Job Detail

  • Job Id
    JD936261
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Malaysia
  • Education
    Not mentioned