Consumer Care / Key Account Executive

Kuala Lumpur, Malaysia

Job Description


Consumer Care / Key Account Executive Working location : Millerz Square, Old Klang Road, KL Salary range : RM2,500-RM3,500 Working Hours : 9am \xe2\x80\x93 6pm; Monday \xe2\x80\x93 Friday

  • To perform cold calling to follow up and verify the potential leads (data) from social media\'s campaign (eg: Facebook) before generating to the Company\'s existing consumers.
  • To ensure the potential leads information are accurate before sending to the Company\'s existing consumers.
  • To develop positive relationship with the potential leads and existing consumers.
  • To perform on-boarding process to new consumers, handle inbound calls from campaign\'s referral and answer all the consumers\' enquiries when arises.
  • To record consumers\' information in the Company\'s internal system.
  • To monitor and report campaign\'s status, progress, and review to management weekly / monthly.
  • To perform regularly follow up with the consumers on their campaign\'s listing performance in our Company\'s website and share latest campaign plan with consumers when needed.
  • To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
  • To assist oversea consumers in liaising with translation team for project information when necessary.
Job Requirement
  • Preferably Degree in business marketing / business development / business admin or equivalent.
  • Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China, English and Bahasa Malaysia.
  • Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus!
  • Fresh grads with customers relation / relevant working experiences can be considered.
Job Types: Full-time, Permanent Salary: RM2,500.00 - RM3,000.00 per month Benefits:
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Monday to Friday
Supplemental pay types:
  • Yearly bonus
Ability to commute/relocate:
  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
  • Bachelor\'s (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • Mandarin (Preferred)
  • Cantonese (Preferred)

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD995185
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned