Key Account Executive / Consumer Care
Petaling Jaya, Malaysia
Job Description
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Position: Consumer Care / Key Account Executive Salary range:RM 2,500-RM3,200 (Basic + Commission) Working location: VSQ, PJ Working Hours: 9am \xe2\x80\x93 6pm; Monday \xe2\x80\x93 Friday
- To perform cold calling to follow up and verify the potential leads (data) from social media\xe2\x80\x99s campaign (eg: Facebook) before generating to the Company\xe2\x80\x99s existing consumers.
- To ensure the potential leads information are accurate before sending to the Company\xe2\x80\x99s existing consumers.
- To develop positive relationship with the potential leads and existing consumers.
- To perform on-boarding process to new consumers, handle inbound calls from campaign\xe2\x80\x99s referral and answer all the consumers\xe2\x80\x99 enquiries when arises.
- To record consumers\xe2\x80\x99 information in the Company\xe2\x80\x99s internal system.
- To monitor and report campaign\xe2\x80\x99s status, progress, and review to management weekly / monthly.
- To perform regularly follow up with the consumers on their campaign\xe2\x80\x99s listing performance in our Company\xe2\x80\x99s website and share latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
- To assist oversea consumers in liaising with translation team for project information when necessary.
Job Qualification
- Preferably Degree in business marketing / business development / business admin or equivalent.
- Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
- English
- Cantonese
- Mandarin
- Bahasa Malaysia (it is extra bonus if you have it)
- Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus!
- Fresh grads with customers relation / relevant working experiences can be considered.
- Preferable female candidates (for recruiters\xe2\x80\x99 sourcing)
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Job Detail
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Job IdJD913692
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned