Job Description

Position : Key Account Executive Location : VSQ PJ Salary : RM 2,500 \xe2\x80\x93 RM 3,200 + Commission Working hours : 5 days a week
Key Accountabilities: The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed our service in the Company\xe2\x80\x99s website as below. As our team also run some campaigns in social media platform such as Facebook to generate potential leads for our listing on Juwai.com, so we are looking for talent who is required to do the job responsibility as below:

• To perform cold calling to follow up and verify the potential leads (data) from social media\xe2\x80\x99s campaign (eg: Facebook) before generating to the Company\xe2\x80\x99s existing consumers.
• To ensure the potential leads information are accurate before sending to the Company\xe2\x80\x99s existing consumers.
• To develop positive relationship with the potential leads and existing consumers
• To perform on-boarding process to new consumers, handle inbound calls from campaign\xe2\x80\x99s referral and answer all the consumers\xe2\x80\x99 enquiries when arises
• To record consumers\xe2\x80\x99 information in the Company\xe2\x80\x99s internal system.
• To monitor and report campaign\xe2\x80\x99s status, progress, and review to management weekly / monthly.
• To perform regularly follow up with the consumers on their campaign\xe2\x80\x99s listing performance in our Company\xe2\x80\x99s website and share latest campaign plan with consumers when needed.
• To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
• To assist oversea consumers in liaising with translation team for project information when necessary.

Requirements:

• Preferably Degree in business marketing / business development / business admin or equivalent.
• Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.- English- Cantonese

• English

• Cantonese

• Mandarin

• Bahasa Malaysia (it is extra bonus if you have it)

• Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus!
• Fresh grads with customers relation / relevant working experiences can be considered.

Welcome to contact us: 012-472 1776
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Interested candidates please submit your application through Jobstore.com