Job Description

Position: Key Account Executive / Consumer Care Executive Salary Range: RM 2,500 - RM3,200 (Basic + Commission) Working location: VSQ @ Asia Jaya, PJ Working Hours: 9am \xe2\x80\x93 6pm (Mon \xe2\x80\x93 Fri)

• To perform cold calling to follow up and verify the potential leads (data) from social media\xe2\x80\x99s campaign (e.g. Facebook) before generating to the company\xe2\x80\x99s existing consumers.
• To ensure the potential leads information are accurate before sending to the company\xe2\x80\x99s existing consumers.
• To develop positive relationship with the potential leads and existing consumers.
• To perform on-boarding process to new consumers, handle inbound calls from campaign\xe2\x80\x99s referral and answer all the consumers\xe2\x80\x99 enquiries when arises.
• To record consumers\xe2\x80\x99 information in the company\xe2\x80\x99s internal system.
• To monitor and report campaign\xe2\x80\x99s status, progress, and review to management weekly / monthly.
• To perform regularly follow up with the consumers on their campaign\xe2\x80\x99s listing performance in our company\xe2\x80\x99s website and share latest campaign plan with consumers when needed.
• To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
• To assist oversea consumers in liaising with translation team for project information when necessary.

Job Requirements

• Preferably Degree in Business Marketing / Business Development / Business Admin or equivalent.
• Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China. English & Bahasa Malaysia is an extra bonus
• Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus!
• Fresh grads with customers relation / relevant working experiences can be considered.

Job Types: Full-time, Permanent Salary: RM2,500.00 - RM3,200.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• customer relation: 1 year (Preferred)
• key account: 1 year (Preferred)

Language:

• Mandarin (Required)
• Cantonese (Required)