Exceptional listening and customer-centric skills.
Excellent documentation and analytical skills: adaptable to call centre operational tools.
Excellent oral, written, and interpersonal communication skills.
Works well with a team.
Motivates and reinforces teamwork.
Develops rapport and trust.
Self-motivated.
Tanggungjawab
To handle all direct contacts for business thru channels like phone, email, and social media, that may include product inquiries, adverse event reports, product quality complaints, feedback, and other concerns about the company and its products.
To collect and record all relevant consumer information accurately into the intake system.
To report details of all consumer complaints within required timeframe to the relevant department or personnel-in charge.
To provide complete and accurate responses to inquiring consumers.
To ensure consumers are kept informed of the progress of their cases and to communicate updates such as, but may not be limited to, the results of investigation as advised by relevant stakeholder/s.
To prepare reports of concerns received from consumers as requested by stakeholders.
To provide support for marketing activities as agreed.
Performs the role within given timescales, efficiently and effectively.
Attend training to ensure sufficient knowledge of products, systems, and procedures required in the performance of the role.
Adheres to the policy of Telexpress and the client.
Perform other related duties as assigned by immediate supervisor and/or manager.
Handle consumer inquiry in the Thailand market.
Perform translation work (Thai to English and/or vice versa) according to the requirements.
Manfaat
Medical Allowance
Transport Allowance
Language Allowance
Employee Welfare Program
On-the-job Training & Career Growth
Manfaat tambahan
Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Annual Bonus
Medical Insurance
Training Provided
5 Working Days
Kemahiran Thai Language Proficiency English Language Proficiency Customer Service Communication Skills Problem Solving CRM Software Active Listening Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.