Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Attend to inbound call and email enquiries received from corporate clients and to ensure service level agreement is maintained within target.

Roles and Responsibilities

1. Attend to inbound call and email enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers)
2. Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
3. Update enquiry details and claim documents into system.
4. Issue Letter of Guarantee to panel hospital and insured member.
5. Delivering and maintaining minimum customer service standard as set by the company.
6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Minimum Job Requirements:

Education \xe2\x80\x93 Diploma / Degree graduate in Business Admin, management, biomedicine, Insurance studies or certificate equivalent.
Minimum 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries
Certifications/licenses \xe2\x80\x93 LOMA / other customer service certified will be an added advantage

Special skills:

• Proficient in both written and spoken English, spoken Mandarin will be an added advantage
• Proficiency in MS Office, MS Outlook, MS excel
• Experience in Group Insurance is an added advantage
• Flexible on 24/7 shift rotations

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA