Job Description

• Location: Cyberjaya
• Employment: 12 Months Contract / Permanent
• Working Hours: Normal Shift or Rotational Shift (Shift Allowance RM 300)
• Salary: Up to RM 5,000 per month (including fixed transport allowance and shift allowance, if required)

Responsibilities:

• Provide good customer service over the phone to call in policy holders. Ensure that the level of professionalism delivered meets the customer\xe2\x80\x99s expectation. Understands contract provisions, product concept and classification & differentiation as according to standard operating procedures.
• Ensure customers\xe2\x80\x99 enquiries and requests are handled as per the stipulated performance standards and benchmarks.
• Resolve customers\xe2\x80\x99 problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.
• Ensure all customer interactions are captured and logged in CRM system accurately.
• Provide feedback on customer\xe2\x80\x99s comments to Assistant Manager for service improvement.
• Follow up on all pending cases and ensure customers are updated on the resolution.
• To complete all outbound calls assigned, handle other assignments and/or ad hoc projects as and when required.
• Maintain amicable work relationship with other members of the Call Center and business partners.
• Ensure meeting personal service targets in achieving service, productivity and quality assurance level.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
• Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries.
• You will be following Singapore working calendar.

Job Type: Full-time Salary: RM3,000.00 - RM5,000.00 per month Expected Start Date: 07/31/2023