Contact Centre Consultant Inbound, Consumer Contact Centre Card Call Centre Inbound (sg) My

Malaysia, Malaysia

Job Description


:

- Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines
- Perform the required verification prior to proceeding with updating of customer\'s information, fulfilling customer\'s requests or providing account information as requested by customers
- Identify and escalate complex/unresolved case to relevant parties
- Update customer on case status and outcome through phone
- Ensure calls are appropriately logged and supported by proper documentation as required
- Make outbound calls to customers as per standard operating procedures for identified processes

CIMB

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Job Detail

  • Job Id
    JD965360
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned