Contact Centre Consultant Inbound, Consumer Contact Centre Card Call Centre Inbound (sg) My
Job Description
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- Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines
- Perform the required verification prior to proceeding with updating of customer\'s information, fulfilling customer\'s requests or providing account information as requested by customers
- Identify and escalate complex/unresolved case to relevant parties
- Update customer on case status and outcome through phone
- Ensure calls are appropriately logged and supported by proper documentation as required
- Make outbound calls to customers as per standard operating procedures for identified processes
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Job Detail
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Job IdJD965360
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned