Job Description

About GuestReady

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we\xe2\x80\x99re growing fast. Launched in 2016, with over 1.6 million guest nights sold, generating over \xe2\x82\xac60 million in rental income and managing a portfolio worth over \xe2\x82\xac1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

We\xe2\x80\x99re now expanding and searching for a superstar to support us as Content and Documentation Intern.

About the Role:

As a Content and Documentation intern, you will be a part of the Global Operations team at GuestReady, which is at the core of our business. We are the front line of guest experience and focus on ensuring smooth on-the-ground operations, as well as providing top-notch service to our guests, at every stage of their journey with GuestReady.

Your main tasks will include:

• Updating and ensuring property listings are complete and up-to-date with all property details
• Documenting operational processes and tools working instructions in our knowledge base (Notion)
• Helping create training materials with the Content we have in our knowledge base (Notion)
• Working with the team to help structure, manage, and maintain various templates including emails, chat and voice scripts, and help center FAQs
• Communicating with stakeholders in order to gather information from each market and document it properly

Requirements:

• A bachelor\'s degree in Communications, Journalism, Public Relations, Copywriting, or a related field would be advantageous.
• Excellent written and verbal communication skills in English is essential.
• Excellent organisation and time management skills.
• Excellent copywriting skills.
• Strong focus on details, quality and continuous content optimisation.
• Passion for gaining valuable experience in a fast-paced, start-up environment.
• Knowledge of French, Portuguese and/or Spanish would be advantageous.

Offer:

• This is a paid internship.
• Fun & casual working atmosphere with an international mindset.
• Join a diverse and multicultural team spanning several countries.
• Be part of a high-growth industry experiencing the biggest travel rebound in a century.
• A team of experienced entrepreneurs who have successfully built companies before.
• A dynamic work environment with flat hierarchies and space for your own ideas.

At GuestReady, we believe in diversity, inclusivity and equal opportunity. We are proud to have a globally diverse team and value the unique perspectives and experiences of all our employees. We do not tolerate any form of discrimination based on race, colour, gender, religion, sexual orientation, disability, age or culture and welcome applications from all qualified individuals. Our goal is to foster an environment of mutual respect and inclusion for all members of our team.

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