Duties and Responsibilities Day to day responsibilities may include, but are not limited to ? Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality ? Respond to user inquiries with high quality, speed, empathy, and accuracy ? Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures ? Fulfilled base productivity and quality requirements
Zenith Infotech Services Sdn Bhd in Malaysia is part of the Zenith Group comprising of Zenith Infotech (S) Pte Ltd in Singapore, has consistently grown since its inception in Malaysia since year 2007 and has been engaged with large IT savvy companies, Consulting organizations, System Integrators, and the Government to help them increase their productivity and efficiency. Zenith Infotech has a thorough understanding of the technology and its core team has several hundred man-years of expertise in providing information system solutions to meet the most complex needs of its customers. Zenith Infotech provides a comprehensive range of IT professional services including Turnkey projects, Facilities management, System integration services and other value-added services. Zenith Infotech has managed large projects, profitable business ventures and complex environments. Zenith Infotech team is a strong workforce of highly motivated, committed and qualified professionals. The mix of talent comprises of expertise in heterogeneous hardware and software environments and experience in vertical market segments. For more details, please visit our corporate website: www.zenithinfotech.com.sg
Bachelor's or Equivalent