Job Description

Brief Description

To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities.

Key Accountabilities/Duties

To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal departments. To reply assigned tickets on timely manner. Escalate to tickets to operations team and revert to client/customer accordingly. To process all assigned return parcels. To coordinate initial on-boarding of new clients. To compile and coordinate Home Direct return parcels. To manage day-to-day activity for dispatch drivers' route. To generate Customer Returns and Failed Deliveries reports on daily basis. To compile monthly reports on Failed Deliveries reports. To manage and coordinate self-pick up deliveries for clients. Prepare international deliveries. Filing for delivery orders and invoices. Provide back-up support for team during their absence. Provide support to CRT head as and when needed. Contributes to team effort by accomplishing related results as needed.

Requirement

Diploma / Bachelor in Communication, Marketing, Sales etc. 1 year of working experience in Customer Service / Warehouse Environment / Marketing / Sales Ability to work independently. Possess customer service background. Basic computer skills. Good verbal and written communication skills. Team player Flexible to cope with different work pressure. Honest. Reliable. Good customer service skills Preferable who can speak Malay, and English. This is contract term position (3 months contract)
Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Free parking Opportunities for promotion Professional development
Ability to commute/relocate:

Puchong: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Customer support: 2 years (Preferred)
Language:

English (Preferred) Bahasa Melayu (Preferred) Mandarin (Preferred)
Work Location: In person