Scicom (MSC) Berhad
Responsibilities of the Role: To drive the employer to work and back on occasions in a safe and timely manner. To safely drive the employer’s relatives, visitors, business partners and associates to and from places authorized by the employer. Ensure…
The Position: The SOC Analyst Specialist will work as part of an ICT Security division. SOC Analyst is responsible for incident responders and network security monitoring analysts in a 24x7x365 Security Operations Center (SOC). Responsibilities will include, but not be…
Are you an expert Business Analyst ready to own complex projects and drive significant strategy through data? We are seeking a highly motivated and technically proficient Business Analyst to join our team as a senior individual contributor. In this role,…
The Responsibilities of the Role: Assist identifying and developing new sources for recruitment to support the company's growing needs. To source for potential candidates using agreed selection criteria. To conduct initial telephone interviews with potential candidates. To arrange interviews schedule…
Responsibilities of the Role: Represent the client professionally in all communications with customers, whether through phone, email, chat, walk ins, or social media, ensuring clarity, professionalism, and a positive experience. Provide timely responses to customer comments, complaints, and inquiries, ensuring…
Specialist – Technical Support (Korean Language Support) Key Responsibilities: Handling Voice/ Non Voice customer, including detailed recording of the issue according to defined processes. Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part…
URGENT HIRING! The Responsibilities of the Role: Handle customer inquiries via phone, email, or live chat in a professional and timely manner. Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction. Provide accurate information…
URGENT HIRING! The Responsibilities of the Role: Handle customer inquiries via phone, email, or live chat in a professional and timely manner. Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction. Provide accurate information…
URGENT HIRING! The Responsibilities of the Role: Handle customer inquiries via phone, email, or live chat in a professional and timely manner. Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction. Provide accurate information…
Job Responsibility Design, develop, and maintain end to end web applications using Next.js and NestJS frameworks. Build and integrate RESTful APIs and GraphQL endpoints to support scalable front end and backend services. Architect, optimize, and maintain PostgreSQL databases with focus…
Key Responsibilities: Provide day to day delivery and technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite…
Job Description of the Role: Expatriate Management (70%) Organize and verify necessary documents for new and renewal employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications submitted through the Expatriate Service Division (ESD), MDEC expats system. Handle…
The Responsibilities of the Role: Conduct New Hire Induction and explain the benefits and terms and conditions. Complete Confirmation, Extension Contract, Employee Movement, Transfer, Resignation, and Redundancy end to end process. Issuance and deactivation of the company access card for…
The Responsibilities of the Role: Function as a reliable communication intermediary between HR Corporate and Operation in ensuring resolution of all Recruitment, Employee Disciplinary and Reaction, Expatriate Management and Personnel Administration, Compensation and Benefits related matters. Serve as a primary…
The Responsibilities of the Role: Operational Deliverables and Contribution Handling Voice/ Non Voice customer, including detailed recording of the issue according to defined processes. Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part…
The Responsibilities of the Role: Operational Deliverables and Contribution Handling Voice/ Non Voice customer, including detailed recording of the issue according to defined processes. Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part…
What You'll Do: Assist Customers and Engineers: Diagnose and resolve technical or service related issues for our customers through calls or digital interactions. Troubleshoot Problems: Identify hardware or software issues and provide effective solutions. Educate and Advise: Use your experience…
Responsibilities of the Role: Own and resolve day to day service issues as highlighted by or relevant to Project Service Providers. Act as a first point of contact for vendor operations, ensuring communications are actioned in a timely and effective…
Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience &…
Key Responsibilities: Executing project management plans for new and existing projects (Within ICT department). Providing advice and point of contacts with B&D, PMO and ICT teams on all ICT projects implementation. Develop and maintain project documents and governance mechanism. Monitoring…
Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience &…
Key Responsibilities: Represent ICT HelpDesk, act as a single point of contact for ICT, Physical security, and Facility related issues. Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels. Responsible for evaluating and…
Responsibilities of the Role: Represent the client professionally in all communications with customers, whether through phone, email, chat, walk ins, or social media, ensuring clarity, professionalism, and a positive experience. Provide timely responses to customer comments, complaints, and inquiries, ensuring…
Responsibilities: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience & guideline documentation to…
Key Responsibilities: Provide day to day delivery and technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite…
Responsibilities of the Role: ETS must have native proficiency in written, read and spoken English. ETS will render the following service for Enquiry calls. Technical Support for devices. Manage complaints and feedback. ETS would need to address complaints from caller…
Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience &…
Responsibilities of the Role: Implement and test standard to complex voice, signaling, messaging and mobile data service solutions meeting customer demands (service activation). Participate in the network maintenance activities (Software upgrade, migrations) and handle network alarms till the fix (network…
Job Title: IT Support & Operations Specialists – Desktop, Console, and Shift Leaders Location: Bangsar South | Full Time | Rotating Shifts & On Call Required Overview We are looking for proactive, technically skilled, and customer focused professionals to join…
IT Security & Service Management – Engineers, Specialists & Analysts Location: Bangsar South Employment Type: Full Time Work Environment: On site | 24/7 Shift based roles (rotational, including weekends/public holidays) Experience Level: Mid to Senior (3–7+ years) About the Role:…
The Responsibilities of the Role: Handle customer inquiries via phone, email, or live chat in a professional and timely manner. Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction. Provide accurate information about products,…
Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services. Skill Requirements: Degree in any discipline. 23 years old and above. Excellent command of spoken and written…
The Responsibilities of the Role: To take incoming telephone enquiries, problems, or complaints from customers in Malaysia and Singapore relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as…
Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services. Skill Requirements: Degree in any discipline. 23 years old and above. Excellent command of spoken and written…
The Responsibilities of the Role: Assist customers with product selection, Answers basic questions and suggests various product options that are available. Managing customer complaints and escalations. Managing of refunds requests. Input customer interaction, problems into the Customer Relationship Manager (CRM).…
The Position: The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services. The Requirements: SPM/STPM/Diploma/Degree in any discipline Excellent command of spoken and written English…
Job Summary: Manage both Inbound & Outbound Call, Fax and Letter for Front and Back Office services (S'pore / NZ). The Responsibilities of the Role: 1. Front Office. 2. CSR will render the following service for enquiry via calls &…
Job Description: Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher level support or supervisors as needed. Develop and retain a profound understanding of the company's products, services, and…
Level 2 Technical Customer Service Representative provides advanced technical support, resolves complex issues, handles escalated cases, and ensures customer satisfaction. Responsibilities of the Role: Advanced Technical Support: Diagnose and resolve complex hardware, software, and network issues, providing in depth analysis…
Responsibilities of the Role: Responsible for business related application operation & maintenance, including rapid diagnosis and resolution of system failures, troubleshooting to user inquiries & requests. Requirements for the Role: Bachelor or higher degree in Information Management & Information Systems,…
Responsibilities of the Role: Maintain a high degree of service for end user computing support by keeping to Acknowledgement and Response Time targets and adhere to all service management principles. Provide technical support on end user computing hardware and peripherals…
Responsibilities of the Role: Assist in the preparation of balance sheet schedules and journal vouchers for monthly account closing activities Maintain the fixed asset register, calculate monthly depreciation, and record gains or losses on asset disposals Prepare full sets of…
The Responsibilities of the Role: Be responsible for finance operation and maintenance support , fault diagnosis and problem handling to global finance systems, including ECC, Sabrix, BPC, Ariba, Blackline, and other finance related systems and processes. Be responsible for continuous…
Roles and Responsibilities: Responsible for all Industrial Relations activities for the company, including handling all matters related to disciplinary actions, grievances, counseling, staff misconduct, advising, and guiding management on the best practices of employer and employee relations including all relevant…
The Responsibilities of the Role: To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations. Identify and execute robust and continuous improvement opportunities within the stakeholders. Closely interact with business…
Job Brief: We are looking for a competent PHP Developer who is capable of understanding and translating the business requirements (user stories) into system development requirements. During the delivery of a support/development project, you will be required to take ownership…
Responsibilities of the Role: Service Scope: Provide operational support for client's self developed systems (e.g., I&C, LPH, Contract Center), primarily covering contracts and related domains. Efficiently resolve user reported system issues with high quality and productivity. Deliver high quality results…
Job Title: Systems & Infrastructure Specialists – Linux, Windows & Middleware (Leads & Engineers) Location: Bangsar South | Full Time | Shift Work Required Overview We are seeking highly skilled and motivated Systems & Infrastructure Specialists to support and maintain…
Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience &…
Key Responsibilities: Represent ICT HelpDesk, act as a single point of contact for ICT, Physical security, and Facility related issues. Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels. Responsible for evaluating and…
Responsibilities of the Role: Represent the client professionally in all communications with customers, whether through phone, email, chat, walk ins, or social media, ensuring clarity, professionalism, and a positive experience. Provide timely responses to customer comments, complaints, and inquiries, ensuring…
Responsibilities: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience & guideline documentation to…
Key Responsibilities: Provide day to day delivery and technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite…
Key Responsibilities: Provide day to day delivery and technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite…
Key Responsibilities: Provide day to day delivery and technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite…
Key Responsibilities: Provide day to day delivery and technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite…
Responsibilities of the Role: ETS must have native proficiency in written, read and spoken English. ETS will render the following service for Enquiry calls. Technical Support for devices. Manage complaints and feedback. ETS would need to address complaints from caller…
Responsibilities of the Role: Implement and test standard to complex voice, signaling, messaging and mobile data service solutions meeting customer demands (service activation). Participate in the network maintenance activities (Software upgrade, migrations) and handle network alarms till the fix (network…
Business Environment: A leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide. Job Summary: Steering managed services alongside overseeing the Roaming Quality Monitoring service and all other day to…
Responsibilities of the Role: ETS must have native proficiency in written, read and spoken English. ETS will render the following service for Enquiry calls. Technical Support for devices. Manage complaints and feedback. ETS would need to address complaints from caller…
Job Description of the Role: Expatriate Management (70%) Organize and verify necessary documents for new and renewal employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications submitted through the Expatriate Service Division (ESD), MDEC expats system. Handle…
The Responsibilities of the Role: Responsible for the daily operation and maintenance of the system, as well as the analysis of daily operation and maintenance documents. Quickly respond to and handle system production issues, communicate and coordinate with the development…
The Responsibilities of the Role: Be responsible for finance operation and maintenance support , fault diagnosis and problem handling to global finance systems, including ECC, Sabrix, BPC, Ariba, Blackline, and other finance related systems and processes. Be responsible for continuous…
Responsibilities of the Role: Assist in the preparation of balance sheet schedules and journal vouchers for monthly account closing activities Maintain the fixed asset register, calculate monthly depreciation, and record gains or losses on asset disposals Prepare full sets of…
The Responsibilities of the Role: Be responsible for the operation and maintenance support, fault diagnosis and problem handling of the data platform. Be responsible for the inspection of data platform operations, as well as the diagnosis and repair of monitoring…
Responsibilities of the Role: Own and resolve day to day service issues as highlighted by or relevant to Project Service Providers. Act as a first point of contact for vendor operations, ensuring communications are actioned in a timely and effective…
Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service related issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience &…
Responsibilities of the Role: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for service. Resolve…
Job Title: IT Support & Operations Specialists – Desktop, Console, and Shift Leaders 📠Location: Bangsar South | 💼 Full Time | Rotating Shifts & On Call Required Overview We are looking for proactive, technically skilled, and customer focused professionals…
IT Security & Service Management – Engineers, Specialists & Analysts 📠Location: Bangsar South 🕒 Employment Type: Full Time 🌠Work Environment: On site | 24/7 Shift based roles (rotational, including weekends/public holidays) 💼 Experience Level: Mid to Senior (3–7+…
Job Title: Systems & Infrastructure Specialists – Linux, Windows & Middleware (Leads & Engineers) 📠Location: Bangsar South | 💼 Full Time | Shift Work Required Overview We are seeking highly skilled and motivated Systems & Infrastructure Specialists to support…
The Responsibilities of the Role: Developing, maintaining, training and coaching the agents to enhance overall customer support. Process review for improving the call flow efficiency and quality of call center agents (voice and e services). Track all the pain points…
Responsibilities of the Role: â—Maintain a high degree of service for end user computing support by keeping to Acknowledgement and Response Time targets and adhere to all service management principles. â— Provide technical support on end user computing hardware and…
Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services. Skill Requirements: Degree in any discipline. 23 years old and above. Excellent command of spoken and written…