Job Description

Specialist - Technical Support (Korean Language Support)

Key Responsibilities:

Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes. Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue. Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues. Responsible for ensuring that the set KPIs are achieved. Create a case in ticketing system, monitoring and drive the case until closure. To update the ticketing system accurately and efficiently with call details, actions taken and resolution. To ensure high levels of customer satisfaction with individual calls. If not successful in solving the ticket, forward to the next appropriate level. Usage of remote tools (where applicable) to analyze and resolve tickets. Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions.

Requirements for the Role:

Skills

Proficient in

English and Korean language

(spoken and written). 1+ years of experience in Client Technical Support roles. Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP. Experience within IT Services and Working with Field Service Providers. Working Knowledge of Windows Operating Systems and MS Products. Technical Knowledge of the client (Notebook, Desktop, & Tablets). L1 Technical Support: troubleshooting to resolve, service desk handling & coordination

The Package:

Attractive Salary (RM8,500 - RM10,000) Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. * Working Location: Kuala Lumpur.