Job Description

Key Responsibilities:

Executing project management plans for new and existing projects (Within ICT department). Providing advice and point of contacts with B&D, PMO and ICT teams on all ICT projects implementation. Develop and maintain project documents and governance mechanism. Monitoring and reporting on project progress against predetermined scope, timeline, follow up and other specifications related to ICT department. Enforce ICTBT policies and practices, which recognize the current and evolving needs of all the stakeholders. Handle Request for Proposal (RFP) & other Technology Proposals. Prepare policies and process related to project bidding and project execution based on the scoping done by B&D or Client aligned with ISO standard. Provide technical process flows and other technical documents with the help of other ICT division heads whenever there is any request from the client. Benchmarking the system capabilities and the limitations of various systems deployed at Scicom to carry out client profiling. Also, look at alternative options which could be provided for the client To provide a standard scoping document with a standard timeline of ICT system infrastructure implementation. Prepare internal Project Planning using Microsoft Project and follow up accordingly.

Skills Required:

Degree in Computer Science or equivalent or Professional Certification in one or more fields of Information Technology. Possess Project Management qualifications (ITIL, PMP and PRINCE2) would be an added advantage. Develop plans for implementation of projects and the exploitation of contact center technologies relevant to the goals for the organization. Well-developed capacity for critical, conceptual and reflective thinking, and multi-faceted problem-solving skills. Ability to lead implementation team and experience to a range of circumstances requiring considerable interpretation. Excellent oral, written and listening communication skills. Ability to prepare technical write-up and present reports. Ability to communicate at all levels of the organization and clients. Ability to deal with sensitive issues and manage information in a confidential manner. Possess a high level of interpersonal skills. Ability to work as part of a multi-disciplinary team to assist with the ICT Projects required by the organization. Demonstrated ability to build and sustain positive relationships with team members.

Attractive Packages:

Attractive Salary (RM4,000 - RM4,500). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. * Working Location: Menara TA One.