Job Description

Role Summary:

To manage the end-to-end contract setup and billing process, such as analyse and set up contract in the system for billing, generates invoices and credit notes to customers, handle invoice disputes and customers' enquiries, ensuring accuracy and timeliness in customer invoicing while supporting internal stakeholders and enhancing customer satisfaction

Job Responsibilities:

Set up customer contracts in the system for billing, including rental and service agreements in accordance with agreed terms and timelines. Generate invoices and credit notes for lease, rental, or outright sales, ensuring completeness and compliance with internal controls. Handle customer enquiries and resolve billing issues or disputes. Process contract changes including terminations, renewals, or updates to customer or contract information. Support Account Managers by providing timely and accurate information on contract Status and billing details throughout the sales cycle. Prepare regular and ad-hoc reports related to contract and billing activities. Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned. Coordinate and liaise with internal teams such as Sales and Finance, to ensure contract accuracy and alignment with customer agreements. Support internal and external audits by preparing and providing required documentations.

Job Requirements:

Fresh graduate are welcome to apply and/or Min. 2-5 years experience in contract administration, billing or customer support or shared service experience Diploma or Bachelor's Degree in Business Administration, Finance and/or equivalent Good knowledge of accounting or billing processes. Proficient in Microsoft Office especially Excel and outlook and ERP systems (e.g., Oracle) Strong communication with internal stakeholders. Great attention to detail and strong organizational skills. Proactive and solution driven. Team player with a positive, proactive attitude. Ability to multitask and thrive in a fast-paced environment.
Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Parental leave Vision insurance
Schedule:

Monday to Friday
Application Question(s):

Please share your notice period. (eg: 1 month or 2 months)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Contract Management: 1 year (Preferred)
Work Location: In person