Job Description

Our Opening and Your ResponsibilitiesMain Objective of the Role: Responsible for managing the contract lifecycle while also providing exceptional customer service. Familiarity with SAP systems is essential for this position. This role requires strong attention to detail, and excellent communication skills.Key Responsibilities:

• Serve as the primary point of contact for customers regarding contract-related questions and issue.
• Monitor and ensure all renewal quote send out to customer 2 months earlier than contract start date.
• Perform changes on renewal contract quotes when necessary.
• Provide support to Field service sales on KA contract maintenance on changes and update.
• Ensure meeting Renewal Contract Profitability KPI. To identify contracts which require upsell or improve profit, then amend the quote and send to customer, plus align with Renewal team.
• Power user for service contract - to perform UAT when there is needed and attend monthly call to keep team up to date on the latest enhancement features to improve work efficiency.
• Perform contract data cleansing activities according to contract policy.
• Iobject, Ibase data creation and maintenance according to data governance policy.
• Understanding of the life cycle related service offering and SSP Pricing maintenance.
• Support on customer questionnaires/form request.
• Manage and execute ad hoc projects related to contract management or customer service as assigned, ensuring timely completion and effective results.

What You Need to SucceedMandatory:

• At least a Diploma, Advance Diploma or equivalent
• 2 to 3 years working experience, preferably in Customer Support
• Fresh graduates are encouraged to apply
• Good command of English, both spoken and written

Competencies

• Problem-solving skills
• Multitasking
• Detail-oriented and customer-oriented person.
• Good communication skills

Our Offer to You

• 1.5 months contractual bonus
• Medical care with the dental package
• Life Insurance

About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us .For those who prioritize precision, Mettler Toledo is precisely where you belong.Job Reference #17801Preferred LocationSelangorPetaling JayaJob TypeFull-timeLegal EntityMettler-Toledo (M) Sdn. Bhd.1st Floor, Lot 8, Jalan Astaka U8/84 Seksyen U8, Bukit Jelutong 40150 Shah Alam, Selangor Malaysia+60 3 7844 5888

Mettler Toledo