Job Description

Reports To

--------------


HCC Manager

Department

--------------


ADS - Hub Control Centre

Role Purpose

----------------


Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary coordination on behalf of AeroDarat Services according to agreed SLA.

Key Accountability

----------------------


A coordinator for AeroDarat Services on the request for upgrading or swapping of aircraft or change of gate
A point of contact among AeroDarat Services operating units in handling daily flight activities.
Monitor and track status of ground handling activities including Catering, AIC, Passenger Services, GSE, RSNT, RAMP and Baggage handling at KLIA.
Alert and highlight to HCC Manager for any problem or situation encountered by AeroDarat Services operational units at KLIA or other stations that may cause delay or service breakages.
To promote safety and security standard; and high quality service standard delivered to ADS customers.

Qualification

-----------------


Possess a degree in any discipline with experience in Customer Engagement, IT or Analyst.

Minimum SPM qualifications but with minimum 4 years experience in airlines, airport, or customer services industry

Working Experience

----------------------


Minimum 5 years in airport operations related to Airlines Ground Handling, Airport or Airlines Operations and Customer Service and Engagement

Skills & Knowledge

-----------------------


Good leadership quality and driving the team
Well verse with IATA Standard ground handle agreement
Project management skill
Good decision making in daily operation matters